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Open nowPosted 28 days ago

IT Operations Manager

hestonairlines7 open roles

Where
Vilnius
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Your applicationOpen nowIT Operations Managerhestonairlines · Vilnius

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Share of postings closed within
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  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 28 days ago

The posting

Heston Airlines is a European carrier headquartered in Vilnius, Lithuania. A member of the Heston Aviation Group, a consolidated group of companies focused on aviation assets leasing, trading, maintenance, repair, and overhaul. Our team of industry executives and specialists is something that makes us extremely proud and self-confident. We are strengthening our team and looking for an IT Operations Manager to join Heston Airlines.

IT OPERATIONS MANAGER WILL:

  • Lead and coordinate day-to-day IT operations, ensuring reliable delivery of IT services across the organisation;
  • Manage and oversee the IT Support function, ensuring incidents, service requests, and end-user issues are resolved effectively and within agreed service levels;
  • Administer and maintain Microsoft 365 services, including Entra ID, Exchange Online, Teams, and SharePoint;
  • Manage endpoint and device management platforms (Microsoft Intune and Jamf), ensuring device compliance, configuration standards, software deployment, and lifecycle management;
  • Oversee identity and access management activities, including user provisioning, permissions management, MFA, Conditional Access, and Single Sign-On solutions;
  • Monitor system health, performance, and availability, coordinating troubleshooting activities and performing root cause analysis for complex incidents;
  • Plan and implement system updates, infrastructure improvements, software deployments, and operational changes in coordination with the Head of IT;
  • Maintain backup, recovery, and business continuity measures and regularly validate their effectiveness;
  • Identify and implement opportunities for automation, standardisation, and continuous improvement of IT operations and support processes;
  • Maintain technical documentation, operational procedures, and system records;
  • Support the Head of IT in delivering IT projects, technology initiatives, information security improvements, and digital transformation activities;
  • Collaborate closely with the Head of IT to ensure operational activities align with business objectives, security requirements, and strategic priorities.

YOU ARE WELCOME TO APPLY IF YOU HAVE:

  • At least 4 years of experience in IT operations, system administration, or infrastructure, including 1–2 years of team leadership or coordination responsibility (formal or informal).
  • Experience managing day-to-day IT service delivery, including incident, request, change, and problem management processes;
  • Strong hands-on experience with Microsoft 365 administration, including Entra ID, Exchange Online, Teams, and SharePoint;
  • Experience administering endpoint management solutions such as Microsoft Intune and/or Jamf, including device lifecycle management, compliance policies, and software deployment;
  • Good understanding of identity and access management concepts, including MFA, Conditional Access, role-based access control, and Single Sign-On;
  • Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and cloud-based environments;
  • Experience supporting backup, recovery, monitoring, and business continuity processes;
  • Ability to analyse complex technical issues, coordinate troubleshooting activities, and drive incidents through to resolution;
  • Experience creating and maintaining technical documentation, procedures, and operational standards;
  • A proactive and service-oriented mindset with a strong focus on continuous improvement and operational excellence;
  • Ability to effectively prioritise tasks, coordinate activities, and work independently while collaborating closely with the Head of IT;
  • Awareness of information security, compliance, and governance requirements (ISO 27001, GDPR, NIS2, or similar frameworks);
  • Education in Information Technology, Computer Science, Networks, or a related field;
  • Fluent English (written and spoken);
  • Strong communication, cooperation, and organisational skills.

AND WE WILL BE HAPPY TO PROVIDE YOU:

  • True opportunity to face the international business environment;
  • Possibility to gain working knowledge, know-how, and develop professional and personal skills;
  • Extra benefits include numerous partner discounts and offers, health insurance, discounted travel, food treats, and other fun workplace activities.
  • Full-time job in Vilnius, Lithuania, with a salary starting from 3800 EUR – 4300 EUR gross, depending on your experience.
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