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Open nowFirst seen 11 hours ago

IT Operations Manager

Direct Travel5 open roles

Where
Mumbai, IND
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Your applicationOpen nowIT Operations ManagerDirect Travel · Mumbai, IND

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Direct Travel's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 11 hours ago

The posting

Responsibilities

  • Analyze support KPI’s to ensure expected service levels are being maintained
  • Set performance goals and provide timely feedback to team members to ensure optimal employee performance and engagement
  • Monitor support tickets from start to close
  • Must be able to work flexible shifts to support the local users and interface with US based management and peers
  • Assist other support team members in the US and CA as required
  • Support other operations, infrastructure and security/compliance projects as required
  • Escalate all IT issues to management in a timely manner
  • Demonstrate professionalism and patience while working with end users and management
  • Document operational procedures and processes as required
  • Evaluate and respond to situations that may occur causing major issues
  • Provide support for Active Directory services, Intune, and Microsoft 365 applications

Qualifications

  • Minimum of 7 years of Help Desk support required
  • Minimum of 4 years of supervisory experience required
  • (6 years of IT Service Desk management experience)
  • Associates degree in IT or equivalent certifications
  • Heavily focused experience with Microsoft 365 products including Windows 11, Microsoft 365 applications, SharePoint Online, and Teams.
  • Excellent working knowledge of end user technology including PC’s, peripherals, printers, mobile devices, etc.
  • Strong knowledge with multi-factor authentication, email content filtering, and endpoint security controls.
  • A good understanding of network concepts to be able to troubleshoot network connectivity issues.
  • Ability to clearly communicate technical concepts and details to individuals at all levels of the organization in both simple and complex depending on the audience.
  • Ability to multitask & prioritize workload
  • Proven experience creating end user technical documentation using Word and Visio
  • Must have a continuous improvement mindset
  • Must be highly motivated, able to work with minimal supervision, and adapt to changes as needed
  • Must possess a high level of attention to detail
  • Must possess critical thinking and learning skills
  • Must possess excellent written and verbal English

Preferred Qualifications

  • Work in the Travel Management industry is a plus
  • Travel agency applications experience a plus (Sabre / Smart Point)
  • Ability to serve as the subject matter representative for the entire 0365 suite of services
  • Solid troubleshooting capabilities
  • Experience working in a global team environment
  • Intermediate to advanced knowledge with Entra ID (Azure AD)
  • Basic to intermediate PowerShell scripting skills
  • This is not an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position
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One press. We do the rest.

  1. A CV for this posting

    Written against Direct Travel's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Direct Travel's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Direct Travel's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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