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Open nowFirst seen 5 days ago

Collections and Disputes | AR Senior Assistant (ANZ)

HRTX1,659 open roles

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Your applicationOpen nowCollections and Disputes | AR Senior Assistant (ANZ)HRTX

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Collections and Disputes | AR Senior Assistant (ANZ)

Taguig | On-site | Monday to Friday

About the Role

We are seeking an experienced and driven Senior Manager – Collections & Disputes to lead a high-impact team within a global Shared Service Center environment. This is a unique opportunity to shape and optimize end-to-end collections and dispute processes supporting the Australia & New Zealand business region.

In this role, you will be at the forefront of service excellence, stakeholder engagement, and continuous improvement, while building a high-performing team and driving operational success in a fast-paced, multinational setting.

What You’ll Do

  • Lead and develop a high-performing Collections & Disputes team, fostering accountability, ownership, and growth
  • Oversee end-to-end operations, ensuring efficiency, accuracy, and service excellence
  • Monitor performance through KPIs and metrics, driving continuous improvement initiatives
  • Act as the key escalation point for complex or sensitive issues
  • Build strong relationships with internal stakeholders and external partners
  • Support process transitions and migrations into the Shared Service Center
  • Ensure compliance with internal controls, SOX requirements, and regulatory standards
  • Drive a culture of continuous improvement and operational excellence
  • Support monthly and annual financial closing activities

What We’re Looking For

Education & Qualifications

  • Bachelor’s degree in Finance, Accounting, Business Administration, or related field
  • Strong proficiency in MS Office and ERP systems (SAP preferred)

Experience

  • 5–7 years of experience in a multinational or Shared Services environment
  • 3–4 years of team leadership experience, with a proven ability to inspire and engage
  • Experience in process improvement and transformation initiatives
  • LEAN Six Sigma certification is a plus
  • Familiarity with Salesforce and/or Genesys is an advantage

Skills & Competencies

  • Strong communication and stakeholder management skills
  • Excellent analytical and problem-solving abilities
  • Highly organized with strong attention to detail
  • Ability to prioritize, multitask, and meet deadlines
  • Customer-focused mindset with a passion for service excellence
  • Collaborative team player with strong networking skills
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