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Open nowFirst seen 6 days ago

Collections Senior Specialist (Global Shared Services) | Accounts Receivable

HRTX1,659 open roles

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Your applicationOpen nowCollections Senior Specialist (Global Shared Services) | Accounts ReceivableHRTX

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 6 days ago

The posting

Collections Senior Specialist (Global Shared Services) | Accounts Receivable

Taguig | On-site | Monday to Friday

Job Overview

We are seeking a detail-oriented and proactive Collections Senior Specialist to join our Global Shared Services team supporting the Australia and New Zealand markets. This role is responsible for managing a portfolio of customers, ensuring timely collections, resolving disputes, and delivering excellent customer service while driving continuous process improvements within the Customer-to-Cash cycle.

Key Responsibilities

  • Independently manage a portfolio of customer accounts, performing detailed financial analysis to meet or exceed collection targets and KPIs
  • Drive collections activities to minimize bad debt risk and support order management when necessary
  • Escalate significant account deterioration or critical disputes to management in a timely manner
  • Handle customer queries across multiple communication channels efficiently and professionally
  • Support monthly and annual financial closing activities
  • Maintain and update portfolio documentation, SOPs, and process guidelines
  • Contribute to training initiatives and knowledge-sharing activities
  • Identify and implement continuous improvement opportunities within collections and dispute management processes
  • Ensure compliance with internal controls, SOX requirements, and relevant legal/regulatory standards
  • Participate in additional projects or tasks as required

Key Stakeholders

  • Internal: Shared Services teams, Business Units, Internal Control teams
  • External: Customers, External auditors

Qualifications

  • Bachelor’s degree in Business Administration, Economics, Finance, Accounting, or related field
  • Strong written and verbal communication skills in English
  • LEAN Six Sigma certification is a plus

Experience

  • Previous experience in Finance and/or Accounting, preferably within a multinational environment
  • Proven track record in driving process improvements and implementing solutions

Technical Skills

  • Proficient in Microsoft Office applications
  • Experience with ERP systems (SAP preferred)
  • Familiarity with Salesforce is an advantage
  • Experience with Genesys or similar telephony systems is a plus

Core Competencies

  • Analytical Thinking (Foundational)
  • Relationship Management (Foundational)
  • Collaborative Influencing (Foundational)
  • Finance Operations & Accounting (Foundational)
  • Process Excellence (Foundational)
  • System Literacy (Intermediate)
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