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Open nowFirst seen 5 days ago

Mandarin Speaker - Employee Lifecycle Specialist | FIXED-TERM EMPLOYMENT

HRTX1,659 open roles

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Your applicationOpen nowMandarin Speaker - Employee Lifecycle Specialist | FIXED-TERM EMPLOYMENTHRTX

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Mandarin Speaker - Employee Lifecycle Specialist Taguig | On-site | Monday to Friday

Job Summary: We are seeking a detail-oriented and service-driven Employee Lifecycle Specialist with Mandarin language proficiency to support HR operations across the full employee lifecycle. This role is responsible for delivering high-quality HR services, ensuring data accuracy, and supporting employees and stakeholders through efficient handling of inquiries, transactions, and system processes.

Key Responsibilities:

Employee Lifecycle Support

  • Provide end-to-end support aligned with the People & Culture (P&C) Service Catalogue
  • Respond to employee lifecycle inquiries and service requests in a timely, accurate, and professional manner
  • Process and manage tickets using ServiceNow (or similar ticketing systems) in accordance with established SOPs
  • Validate employee data, templates, and supporting documents based on defined checklists
  • Maintain and update employee records in HR systems (e.g., SAP HR, payroll systems)
  • Create and maintain organizational structures within HR systems
  • Prepare employment contracts, agreements, and official letters using standard templates
  • Manage employee lifecycle events (e.g., onboarding, transfers, changes, offboarding) in compliance with corporate and local policies
  • Ensure data and documentation readiness for payroll processing
  • Notify relevant stakeholders of employee data changes
  • Support employee access to systems such as T&E applications and corporate credit card provisioning
  • Facilitate employee enrollment in benefits programs and share plans (e.g., ESPP)
  • Manage updates and modifications related to employee benefits and share programs
  • Communicate HR processes (e.g., personal data validation, tax submissions) to employees
  • Generate and deliver reports based on standard templates and requirements

SOPs and Documentation Management

  • Update and maintain standard operating procedures (SOPs) and related documentation when changes occur
  • Ensure all processes remain aligned with current policies and operational standards

System Support (MyJTI / HR Ticketing Platform)

  • Provide guidance to employees on how to effectively use the HR service portal
  • Advise on the most efficient way to submit and manage service requests
  • Capture user feedback and escalate improvement opportunities to system stakeholders
  • Support continuous improvement of HR systems and user experience

Qualifications:

  • Bachelor’s degree in Human Resources, Business Administration, or a related field
  • Proven experience in HR operations, shared services, or employee lifecycle management
  • Proficiency in Mandarin and English (written and spoken) is required
  • Experience with HR systems such as SAP HR and ticketing platforms (e.g., ServiceNow) is an advantage
  • Strong attention to detail and data accuracy
  • Excellent communication and customer service skills
  • Ability to manage multiple tasks and meet deadlines in a fast-paced environment

Key Competencies:

  • HR operations and process management
  • Cross-cultural communication
  • Problem-solving and analytical thinking
  • Stakeholder engagement
  • Confidentiality and integrity

Performance Metrics:

  • Timeliness and accuracy of service request handling
  • Data accuracy and compliance with HR policies
  • Employee satisfaction and service quality
  • Efficiency in ticket resolution and process turnaround
  • Contribution to process and system improvements

Work Environment:

  • Typically operates in a shared services or hybrid environment
  • Requires collaboration with regional and global teams
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