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Open nowPosted yesterday

Customer Relationship Executive

iaceiz.fa.ocs.oraclecloud.com/CX_11,900 open roles

Where
Indore, Madhya Pradesh, India
Work mode
On site
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Your applicationOpen nowCustomer Relationship Executiveiaceiz.fa.ocs.oraclecloud.com/CX_1 · Indore, Madhya Pradesh, India

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. iaceiz.fa.ocs.oraclecloud.com/CX_1 postings stay open a median of 3 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted yesterday

iaceiz.fa.ocs.oraclecloud.com/CX_1 median: 3 days open

The posting

Job Description

The Customer Relationship Executive (CRE) will serve as the primary point of contact for our BFSI clients, handling inbound and outbound communications, troubleshooting problems, and delivering accurate information about our solutions. Working within the CLM Domestic BFSI | Manpower - Back office department, the CRE will collaborate closely with operations, sales, and technical teams to ensure seamless service delivery and high customer satisfaction. This role requires strong communication skills, a proactive attitude, and the ability to manage multiple client interactions efficiently.

Responsibilities

  • Respond promptly to client inquiries via phone, email, and chat.
  • Diagnose and resolve product or service issues, escalating when necessary.
  • Maintain detailed records of customer interactions in the CRM system.
  • Provide accurate information on Digitide Solutions' offerings and policies.
  • Identify opportunities for upselling or cross‑selling based on client needs.
  • Coordinate with back‑office teams to ensure timely issue resolution.
  • Monitor and achieve key performance indicators such as response time and CSAT scores.
  • Prepare and deliver regular status reports to management.
  • Participate in training sessions to stay updated on industry trends and product updates.
  • Contribute to process improvement initiatives to enhance the customer experience.

Qualifications

  • Minimum 1–2 years of experience in customer service or relationship management, preferably in BFSI.
  • Excellent verbal and written communication skills in English.
  • Proficiency with CRM tools and Microsoft Office Suite.
  • Strong problem‑solving abilities and attention to detail.
  • Ability to handle high‑volume interactions while maintaining professionalism.
  • Basic understanding of banking, financial services, or insurance terminology.
  • Team‑player mindset with the ability to work independently.
  • Flexibility to work in shift patterns as required by the back‑office operation.
  • High school diploma required; bachelor's degree in Business, Finance, or related field preferred.
  • Demonstrated commitment to delivering exceptional customer experiences.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

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