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Open nowPosted today

Customer Relationship Executive

iaceiz.fa.ocs.oraclecloud.com/CX_11,920 open roles

Where
Ahmedabad, Gujarat, India
Work mode
On site
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Your applicationOpen nowCustomer Relationship Executiveiaceiz.fa.ocs.oraclecloud.com/CX_1 · Ahmedabad, Gujarat, India

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. iaceiz.fa.ocs.oraclecloud.com/CX_1 postings stay open a median of 3 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted today

iaceiz.fa.ocs.oraclecloud.com/CX_1 median: 3 days open

The posting

Job Description

Digitide Solutions Limited is seeking a proactive Customer Relationship Executive for its CLM Domestic BFSI – Manpower Back Office team. In this role you will be the first point of contact for customers, delivering timely assistance, accurate product information, and effective issue resolution while upholding the company’s service standards and regulatory compliance.

Responsibilities

  • Serve as the first point of contact for inbound customer inquiries via phone, email, and chat.
  • Provide accurate information on Digitide's products and services.
  • Resolve complaints and issues promptly, ensuring customer satisfaction.
  • Document all interactions and outcomes in the CRM system.
  • Escalate complex cases to the appropriate internal teams while tracking progress.
  • Conduct follow‑up communications to confirm issue resolution.
  • Identify opportunities for upselling or cross‑selling relevant solutions.
  • Maintain up‑to‑date knowledge of BFSI regulations and company policies.
  • Meet or exceed team targets and key performance indicators (KPIs).
  • Participate in training sessions and continuous improvement initiatives.

Qualifications

  • 1‑2 years of experience in customer service or call center environments, preferably within BFSI.
  • Excellent verbal and written communication skills in English.
  • Strong problem‑solving and decision‑making abilities.
  • Proficiency with CRM software and Microsoft Office applications.
  • Ability to handle high call volumes while meeting service level agreements (SLAs).
  • Knowledge of banking, financial services, or insurance processes.
  • Empathetic, patient, and customer‑focused attitude.
  • Good organizational and time‑management skills.
  • High school diploma required; bachelor's degree preferred.
  • Willingness to work shift rotations and support back‑office operations.
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