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Open nowPosted yesterday

Sr.Customer Support Officer

iaceiz.fa.ocs.oraclecloud.com/CX_11,892 open roles

Where
Chennai, Tamil Nadu, India
Work mode
On site
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Your applicationOpen nowSr.Customer Support Officeriaceiz.fa.ocs.oraclecloud.com/CX_1 · Chennai, Tamil Nadu, India

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. iaceiz.fa.ocs.oraclecloud.com/CX_1 postings stay open a median of 3 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted yesterday

iaceiz.fa.ocs.oraclecloud.com/CX_1 median: 3 days open

The posting

Job Description

The Sr. Customer Support Officer will be the primary point of contact for Alldigi Tech Limited's international clientele, managing inbound email and chat inquiries. This role requires strong communication skills, a deep understanding of our products, and the ability to troubleshoot and resolve issues efficiently while maintaining a high level of customer satisfaction.

Responsibilities

  • Respond to customer emails and chat messages promptly and professionally.
  • Diagnose and resolve technical and non‑technical issues for international users.
  • Escalate complex cases to appropriate internal teams while tracking progress.
  • Maintain accurate records of all customer interactions in the CRM system.
  • Develop and update knowledge‑base articles and standard operating procedures.
  • Monitor service level agreements (SLAs) and ensure compliance.
  • Provide feedback to product and engineering teams based on customer insights.
  • Identify trends in customer queries and propose process improvements.
  • Collaborate with cross‑functional teams to enhance the overall customer experience.
  • Mentor junior support staff and share best practices.

Qualifications

  • Bachelor's degree in Business, Communications, or related field.
  • 3+ years of experience in non‑voice customer support, preferably in a tech environment.
  • Fluent English; additional language proficiency is a plus.
  • Proven ability to handle high‑volume email and chat communications.
  • Strong problem‑solving skills and technical aptitude.
  • Experience with CRM platforms (e.g., Zendesk, Salesforce).
  • Excellent written communication and interpersonal skills.
  • Ability to work across time zones and adapt to a global customer base.
  • Detail‑oriented with strong organizational abilities.
  • Customer‑centric mindset with a focus on continuous improvement.
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