The posting
Job Description
As Spa Trainer, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
Duties and Responsibilities
As Spa Trainer, I will assume full responsibility for the efficient operation in the following:
- Maintain thorough knowledge and practical expertise in all face and body treatments offered on the Spa menu, ensuring treatments are performed in accordance with Six Senses standards.
- Lead, motivate and support Spa Therapists, ensuring consistent treatment quality, professional development and a strong culture of teamwork and excellence.
- Develop and deliver departmental training and orientation programmes for new and existing Hosts, including monthly training plans and regular skills assessments in massage and beauty therapies.
- Ensure treatment rooms are properly prepared, equipped and maintained according to brand standards, overseeing the availability and organisation of professional and retail stock.
- Monitor product usage, manage stock requests and maintain accurate inventory records to ensure cost control and operational efficiency.
- Ensure the cleanliness, hygiene, safety and functionality of all Spa facilities, treatment rooms and equipment, including compliance with opening and closing procedures.
- Deliver prompt, courteous and personalised guest service, including welcome drinks and other Spa offerings when required.
- Handle guest feedback and complaints professionally, ensuring appropriate follow-up and communication with Spa Management.
- Complete all required operational documentation, including daily logs, stock reports, guest feedback and training records.
- Identify opportunities for operational improvements and communicate recommendations to Spa Management to enhance guest and Host satisfaction.
- Support Spa Reception and other departments whenever necessary, ensuring a seamless guest experience.
- Promote and upsell Spa, Fitness and Wellness experiences, contributing to guest engagement and departmental revenue.
- Actively support sustainability initiatives by implementing action plans, monitoring energy and plastic consumption, promoting environmental awareness and contributing to local projects.
- Participate in departmental meetings and training sessions, providing relevant updates and reports to Spa Management and corporate teams.
- Uphold and exceed Six Senses guidelines, service standards and LQA benchmarks, ensuring consistently high levels of guest satisfaction.
- Perform any additional duties and responsibilities as assigned by the Director of Wellness.
Qualifications
To execute the position of Spa Trainer, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
- High school diploma or equivalent and at least 3 years’ experience in a similar luxury spas and health clubs with proven references. Hospitality diploma/degree from a recognized hospitality school is preferred.
- Graduated or have broad knowledge on anatomy and physiology, massage therapy, beauty therapy at either NVQ, ITEC or CIDESCO.
- Understanding and specialization of various beauty product, aesthetic appliances, its specifications and uses. Knowledge in use of facial, nail or other beauty technology as required to fulfil spa treatments.
- Fluent in English and Spanish; I understand that additional languages are preferred.
- Valid authorization to work in Spain is required. Applicants must hold the appropriate visa and/or work permit where applicable. European visa or valid work permit required. The above is intended to provide an overview of the role and responsibilities for a Spa Trainer at Six Senses Quexigal Palace. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
Six Senses Quexigal Palace is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Who we are
Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.
Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.
You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.
It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.
Let the journey begin.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
