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Open nowPosted 114 days ago

Customer Success Manager - Financial Services

interactive16 open roles

Where
Sydney NSW, Australia
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Your applicationOpen nowCustomer Success Manager - Financial Servicesinteractive · Sydney NSW, Australia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on interactive's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 114 days ago

The posting

At Interactive, we’re more than a tech company - we’re a fast-growing, forward-thinking partner helping organisations get more from their technology. We’re committed to building deeper, more unified customer relationships. Our Strategic Accounts team sits at the centre of this, bringing together executive engagement, operational excellence, and cross-functional expertise to deliver long-term value for our customers. The Role: We’re looking for a Customer Success Manager to manage and nurture a portfolio of Financial Services customers.  You’ll play a critical role in ensuring our customers realise ongoing value from their managed services engagement with Interactive. Working closely with the Account Director, you’ll be the operational lead, driving service excellence, strengthening relationships and identifying opportunities for retention and growth. What you’ll be doing: -Build strong, trusted relationships across business and technology stakeholders.-Act as the day-to-day operational lead for your customers, ensuring a seamless service experience.-Oversee service delivery, proactively managing SLAs, KPIs, risks, and escalations.-Develop and maintain customer success plans aligned to customer priorities and outcomes.-Drive retention through effective lifecycle management, including renewals and risk mitigation.-Identify and support growth opportunities in partnership with Account Directors.-Coordinate across internal delivery and specialist teams to ensure a consistent, high-quality customer experience. About you: -5+ years’ experience in Customer Success, Service Delivery, or Account Management roles.-Experience working within a Managed Services Provider (MSP) environment is highly desirable.-Experience supporting Financial Services customers (banking, insurance, or wealth).-Strong understanding of IT services, infrastructure, cloud, or managed services delivery.-Proven ability to manage complex enterprise customers and influence stakeholders.-Highly organised, proactive, and commercially aware.-A collaborative, customer-first mindset aligned to our One Interactive philosophy. Why Interactive? At Interactive, you’ll be part of a team that values growth, innovation, and genuine connection. We offer hybrid flexibility, barista-made coffee in our offices, and a wide range of employee benefits and perks - all within a culture that puts people first. Join us and help deliver exceptional customer outcomes across some of Australia’s most strategic Financial Services customers.

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  1. A CV for this posting

    Written against interactive's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on interactive's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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