Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 58 days ago

Manager - Service Management - Cloud

interactive16 open roles

Where
39 Herbert St, St Leonards NSW 2065, Australia
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowManager - Service Management - Cloudinteractive · 39 Herbert St, St Leonards NSW 2065, Australia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on interactive's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 58 days ago

The posting

Experienced people leader with a track record of service excellence in a managed services environment.   

Exposure to cutting-edge technologies and enterprise environments. 

Provide leadership, guidance, and mentoring. Melbourne or Sydney location. 

  Interactive is an Australian end-to-end award-winning IT services provider. We're a trusted technology partner, that include some of Australia's biggest and most well-known brands, and we deliver an integrated suite of managed and professional services.   We’re looking for an experienced Manager, Service Management to lead the governance, delivery and continuous improvement of our Incident, Request, Problem, Configuration and Change Management functions. This role will also include the accountability for our managed Service Desk capability.     This is a senior operational leadership role where you’ll build capable teams, strengthen customer outcomes and help create simpler, smarter and more consistent ways of working. You’ll champion continuous improvement, responsible AI adoption, automation and collaboration across Interactive to deliver a seamless customer experience.   Some of the key things you’ll do:   

Lead core Service Management functions across a managed services environment. 

Ensure customer, contractual and operational service levels are consistently achieved. 

Drive major incident response, communications and post-incident improvements. 

Own and deliver a continuous service improvement roadmap. 

Champion automation, AI adoption and process optimisation initiatives. 

Collaborate across business units to enhance customer outcomes and service delivery. 

Build trusted stakeholder relationships and provide meaningful service performance insights. 

  What we’re looking for:    

Extensive Service Management leadership experience within a managed services environment. 

Proven success leading high-performing teams in an operational setting. 

Strong expertise across Incident, Request, Problem, Configuration and Change Management. 

ITIL certified with practical experience applying ITIL best practices. 

Hands-on experience with ServiceNow or a similar enterprise ITSM platform. 

Track record of driving automation, process improvement and digital transformation. Exceptional stakeholder management and executive communication skills.

  Why choose us?  

Highly skilled, collaborative team that values expertise and knowledge‑sharing. 

Strong learning culture with personalised development plans.  

Commitment to sustainability and community investment. 

Free onsite barista at our Sydney and Melbourne offices. Access to a wide range of staff benefits and partner discounts.

  Ready to lead service excellence and help shape the future of Service Management at Interactive? Apply now!

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against interactive's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on interactive's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    interactive's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.