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Open nowPosted 7 days ago

Service Centre Analyst

Interactive12 open roles

Where
461 Williamstown Rd, Port Melbourne VIC 3207, Australia
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Your applicationOpen nowService Centre AnalystInteractive · 461 Williamstown Rd, Port Melbourne VIC 3207, Australia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Interactive's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.1% of postings close within 7 days. Measured by our own scanner across the market. Interactive postings stay open a median of 20 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.1%7 days
  4. 21.1%14 days
  5. 35.8%30 days
  6. 59.0%60 days
This job: posted 7 days ago

Interactive median: 20 days open

The posting

Join a collaborative team dedicated to delivering excellent service!

Be part of a dynamic team where your actions shape the future of excellence. Port Melbourne location (free parking available). Learning and development opportunities.

At Interactive, we're not just a tech company; we're a dynamic force in the tech landscape, constantly growing and evolving. As the Service Centre Analyst, your role goes beyond fixing problems – you'll be the single point of contact for all incidents and service requests, whilst ‘wowing’ our customers with your expertise. You will continually look to improve our ITSM tools, design better user experiences, help create new Service Catalog items, and identify opportunities to automate processes, streamline workflows and enhance customer experiences. Some of the key things you’ll do:

Manage incidents and perform initial investigation and troubleshooting of issues and resolve as appropriate. Work to deliver first call resolution through Experience, Knowledge Sharing and Training. Deliver and manage cases/tickets through the ITSM solution, ensuring that the required details captured is of the highest quality. Liaise with various partners and support teams to achieve the desired outcome for our customers. Analyse ticketing trends and provide insightful reports for future strategies.

What we’re looking for:

Experience and knowledge of desktop support with strong troubleshooting skills. Experience with processes aligned to the ITIL framework, specifically, Incident Management, Request Management, Problem Management. Experience in Active directory administration, Azure, Email Provisioning/Exchange management and Office 365. Excellent communication skills, a customer-oriented mindset, and the ability to work effectively in a team environment. Ability to work a rotating shift between the hours of 6.00am to 10.00pm, Monday to Friday from our Port Melbourne office.

Why choose us?

Free onsite baristas in our Melbourne and Sydney offices. Strong learning culture with customised development plans for every one of our people. Our commitment to creating a sustainable business that invests back into the community. A range of staff benefits and discounts from our preferred partners.

Sounds good? We'd love to hear from you!

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  1. A CV for this posting

    Written against Interactive's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Interactive's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Interactive's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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