The posting
About ITC
Join ITC, a trailblazing force with offices in Shanghai, Singapore, and Saigon. We are a hub of innovation for Fortune 500 companies and industry leaders, guiding them through the complexities of the Chinese and APAC markets.
At ITC, you'll play a pivotal role in transforming their business landscapes using cutting-edge MarTech, e-Commerce, and Omnichannel solutions. As part of our team, you'll not only witness but also contribute to significant ROI achievements and market successes. We're not just navigating the future of digital commerce; we're creating it. Be a part of our journey to redefine industry standards and elevate market experiences across Asia.
With a talented team of 60 professionals across APAC, our 2023 milestones include:
- Delivering 30+ digital transformation workshops for global and local leadership boards like Coty, LOreal, Unilever Prestige.
- Executing comprehensive client-telling roadmaps, enhancing customer engagement and loyalty like Moncler, Margiela, Moschino, Christies. In the process ITC trained more than 2,000 Sales Associates.
- Pioneering Salesforce projects for luxury brands in China, notably with LVMH and other fashion groups.
- Contributing to significant eCommerce growth through bespoke website revamps for prominent clients for the top luxury and fashion brands in China and APAC.
- Facilitating remarkable visibility and revenue growth in private traffic areas for top-tier brands.
- Helping some Fast Fashion Brands growing above 10,000 orders a day. Helping brands like Hublot, Omega, Fred drive sales in China through best-in-Class Mini Program.
- Expanding The Hour Glass's presence across 9 APAC markets. Developing and maintaining successful Mini Programs, enhancing brand reach and customer experience.
What you will get out of this position
The ITC development team is composed of members from junior to senior, working with different strengths. In a dynamic, multi-project and multi-timeline environment, ITC needs someone with proven leading skills to liaison with our Project Director, other Senior Project Manager and team in order to constantly improve our team, our processes and our delivery.
You will work side by side with some of the most influential minds in the digital world, and approach the latest trends of advanced technologies. A great chance to practice in order to enhance your skills with solid processes & techniques.
- Develop a fine-tuned view of what you want for your future professional career
- Opportunity to engage in new projects with Fortune 500 clients as well as promising startups
- Heaps of interesting things to build from scratch
- Opportunity to lead the changes and the new trends
- Scalability, modern stack of technology and amazing team of co-workers
- Strong professional skills from mentorship developed by working alongside CTO
- Performance-based career evolution
Responsibilities:
- Providing proper strategy on digital projects in the initial demand analysis
- Executing complex integrated schedules with diverse priorities to ensure launching projects successfully
- Completing progress and other required reports to ensure accurate and timely effort reporting
- Project Delivery (70%)Project Account Management Project Integration Management Project Scope Management Project Time Management Project Cost Management Project Quality / Efficiency Management Project Human Resources Management Project Communications Management Project Risk Management
- Applying appropriate techniques to manage project implementation and change
- Participating in quality control of deliverables
- Reporting escalation to stakeholders as needed
- Establishing and maintaining relationships with company accounts
- Ensuring the integrity of the project
- Leadership responsibility to project management team
- Estimate project workload and schedule
- Negotiate changes
- Manage and provide proper strategy on IT projects from initiation to closure.
- Implement SalesForce cross departments and stakeholders.
- Oversee the integration and customization of clienteling tools and CRM systems with existing IT infrastructure, ensuring seamless data flow and personalized customer service.
- Collaborate with marketing, sales, and customer service teams to align clienteling requirements, manage customer data accurately, and ensure compliance with data protection regulations.
- Completing progress and other required reports to ensure accurate and timely effort reporting
- Applying appropriate techniques to manage project implementation and change.
- Participating in quality control of deliverables.
- Reporting escalation to stakeholders as needed
- Establishing and maintaining relationships with company accounts.
- Ensuring the integrity of the project.
- Leadership responsibility to project management team.
- Estimate project workload and schedule.
- Negotiate changes.
Requirements
Must have:
- Fluent in both English and Chinese.
- Ability to conduct Pre-sales presentations in front of clients.
- Experience in managing and communicating at senior and executive levels;
- Experience in managing large-scale projects in the following solutions: E-commerce platform; CRM and Salesforce
- Ability to engage and partner with the customer and internal staff as required
- Ability to work in a multicultural team with different time zones
- Ability to identify problems and work to resolution as required
- At least 5 years of experience in digital project management experience;
- Excellent understanding of web and mobile application development lifecycle.
- Great level of English;
- Excellent communication skills and writing skills.
Nice to have:
- E-commerce and Magento experience is highly advantageous, contributing to a deeper understanding of project nuances and client needs. Familiarity with Magento, in particular, will be a significant asset in ensuring successful project delivery and client satisfaction.
- Open Source technical background preferred;
- Understanding of some if not all: Laravel, ReactJS, React Native, Javascript, HTML/CSS, Objective-C/Swift, Java/Kotlin, will be a huge plus;
- Project Management methodologies understanding: Agile, Waterfall or tailor made;
- Additional language (French, Chinese);
- UI/UX understanding and vision.
The package
- Flexible paid days off
- Employment and insurance benefits above the market
- Professional career path and frequent objectives, review
- Multicultural team (10+ nationalities), non-stop parties, sharing, learning
- Lovely office with modern facilities
- Fun and dynamic team with great ambition, always fight for the same goal
- Pantry area with snacks drinks available all the time
- Weekly team gatherings, and parties with some big surprises
- Other exciting team-building activities
