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Open nowFirst seen 30 hours ago

Lead Strategy Consultant (Clienteling)

ITC79 open roles

Where
Shanghai, China
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Your applicationOpen nowLead Strategy Consultant (Clienteling)ITC · Shanghai, China

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 30 hours ago

The posting

What You Will Get Out of This Position

As a Strategy Consultant (Clienteling), you will play a pivotal role in establishing ITC as the leading agency for clienteling and WeCom solutions in the luxury retail market. You will serve as a trusted advisor to our clients, guiding them through the digital transformation of their clienteling practices by your deep understanding of luxury retail, extensive experience with WeCom, and a proven track record of success in developing and implementing clienteling strategies

Responsibilities

  • Lead the design and implementation of clienteling strategies on WeCom, ensuring seamless integration with omnichannel marketing and sales efforts for luxury retail brands.
  • Collaborate with cross-functional teams (Marketing, Retail, CRM and IT etc.) to ensure the successful execution of clienteling initiatives and digital transformation projects.
  • Advise clients on best practices for WeCom clienteling, ensuring optimal use of the platforms capabilities to enhance customer experience and streamline operations.
  • Oversee the integration of WeCom with Clienteling & CRM systems, ensuring data accuracy, reporting, and seamless customer engagement.
  • Manage multiple high-profile projects simultaneously, ensuring timely delivery and client satisfaction in line with luxury retail standards.
  • Foster strong relationships with key stakeholders, including brand executives and operational teams.
  • Effectively communicate complex clienteling strategies and technologies to diverse audiences.

Requirements

  • Bachelor's degree in Business, Marketing, Design, or a related field. Advanced degrees (e.g., MBA) or certifications in digital transformation or strategy are a plus.
  • At least 5+ years of experience leading retail strategy and operations for luxury brands, with a focus on delivering exceptional customer experiences.
  • Proven track record of successfully developing and implementing clienteling programs that drive customer engagement, retention, and revenue growth.
  • Demonstrated experience leading and managing projects within luxury retail environments.
  • Excellent communication and interpersonal skills, with the ability to build relationships and convey complex information effectively.
  • Proven ability to manage multiple projects simultaneously, ensuring on-time delivery and client satisfaction.
  • Deep understanding and hands-on experience using WeCom for luxury retail clienteling, with proven ability to leverage the platform for personalized experiences and business results.
  • Strong understanding of the Chinese luxury retail market, including customer behavior, trends, and online/offline engagement strategies.
  • Knowledge of CRM systems, clienteling platform integration, and data analytics for measuring program effectiveness.
  • Exceptional strategic thinking and problem-solving abilities.
  • Experience with Salesforce consulting projects is a plus

The Package

  • Flexible paid days off and more
  • Employment and insurance benefits above the market
  • Professional career path and frequently objectives, review
  • Lovely office with modern facilities
  • Fun and dynamic team with great ambition, always fight for the same goal
  • Other exciting team building activities
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