The posting
About ITC
IT Consultis (ITC) is an award-winning Digital Transformation Consultancy in China & Asia, empowering Fortune 500 companies and C-Levels with the right strategy & execution playbook.
ITC was elected last year Gold Specialist Agency of the year for Greater China by the Prestigeous Magazine Campaign Asia and won several global awards.
ITC works in several industries including Luxury, Fashion, hospitality, B2B, FMCG, Governments and many more with a split revenues on China 70% and global 30%.
We partner with 500+ premium brands in various sectors, such as LVMH, Apple, Moncler, Moschino, Hublot, Omega, Maison Margiela, Marni, Stella McCartney, Shiseido, BASF, Intralox, Brandy Melville, Wellington College, AmCham, Banyan Tree, Accor, Pernod Ricard, Pirelli, Swatch Group, and many more.
Our expertise includes:
- Digital Transformation & Change Management (including Digital Transformation Talent Augmentation)
- CRM including Salesforce, sCRM, CDP, Data, Marketing Automation & Clienteling
- Tailor-made Digital & Commerce Experiences: WeChat Mini Programs, Websites, Apps, Magento, Drupal, WordPress, Laravel
- System Integration, APIs & Infrastructure Management.
About You
As a Project Director Assistant at ITC, you will step into the heart of project operations, supporting the Project Director in both strategic planning and daily team management. Youll gain real-world exposure to how top-tier digital projects are run across departments and markets, while developing a hands-on understanding of project management tools like ClickUp and digital workflows. At ITC, youll be part of a multicultural, high-performing team, with mentorship and growth opportunities built into your daily work.
Project Management and Support:
- Assist the Production Director with daily coordination and strategic production tasks.
- Act as a point of escalation and support decision-making when the Production Director is unavailable.
- Serve as a central point of contact, fostering clear and proactive communication across cross-functional teams, stakeholders, and leadership to ensure smooth transitions from presale to project delivery.
- Assist in overseeing 0-to-1 delivery of CMS and eCommerce projects, including scoping, solution design, and post-launch learnings
- Maintain and optimize the ClickUp project management system, ensuring all tasks, deadlines, and workflows are accurately tracked and updated.
- Ensure high levels of client satisfaction, with a strong focus on maintaining excellent Net Promoter Scores (NPS) across key accounts.
Production Oversight and Workflow Management:
- Oversee weekly production performance to ensure key deliverables are on track and meet internal benchmarks.
- Monitor and manage team occupancy, ensuring workload is evenly distributed and all team members are fully engaged.
- Support the evolution and implementation of workflow improvement initiatives.
- Encourage team involvement in R&D and internal innovation projects aligned with company goals.
Quotation and Presentation Preparation:
- Develop and refine project quotations in collaboration with the Production Director, ensuring alignment with client expectations and internal standards.
- Review and update quotations as needed to respond to changes in project scope or client feedback.
- Assist in the creation of decks and presentations to ensure alignment with project goals and brand guidelines.
Revenue Optimization and Daily Coordination:
- Monitor and maintain up-to-date revenue tracking files to support operational decisions.
- Identify opportunities for upselling and cross-selling within ongoing projects and coordinate with the Sales and Marketing teams.
- Collaborate with the Finance team to track client payments and ensure timely invoicing.
- Support the implementation and evolution of workflow improvement initiatives
- Ensure team members are fully occupied, especially in complex functions like DevOps.
- Encourage internal contribution to R&D or development projects that align with the companys vision.
Production Documentation Management and Training:
- Organize, maintain, and update all production-related documentation to ensure consistency and accessibility.
- Assist in the creation and distribution of production schedules and reports.
- Manage onboarding and training for new team members and interns, including supporting development plans and performance evaluations.
- Promote the companys and departments vision across the team and ensure clear understanding of individual KPIs.
Requirements
As an A-player, you will be/have:
- 3+ years of proven experience in PMO, Project Directors Assistant or related role, preferably in a digital agency, tech, or e-commerce environment.
- Proven end-to-end delivery of websites, apps, or mini programs
- Fluent in English (Chinese is a plus)
- Strong communication and interpersonal abilities, with a proven capacity to engage, align, and motivate cross-functional teams.
- Proficient with tools: ClickUp, Microsoft Excel, Apple Keynote.
- Good Understanding of IT Project Life Cycle.
- Organizing and problem-solving skills.
- Ability to adapt self to changes and challenges.
- Detail-oriented mindset, strong capability to identify risks and issues, can drive team to solve issues.
Nice to have:
- Capability to use Figma, ProcessOn
- Knowledge of infrastructure & middleware: Aliyun ECS, RDS, Redis, OSS, CDN, MQ
- Knowledge of Tencent Ecosystem including WeChat Mini Program, WeCom
- Knowledge with BE technologies: WordPress, Drupal, Magento, Laravel
The package
- A vibrant, collaborative work environment with a passionate and innovative team.
- Opportunities to work on high-impact projects for global clients.
- Professional growth and development in a fast-paced digital agency.
- Competitive salary and benefits package.
Contact: [email protected]
