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Open nowPosted 20 days ago

Gerente de Contas Estratégicas (Farmer) – Gestão da Base de Clientes

ittwoyou37 open roles

Where
São Paulo, SP, BR
Work mode
Hybrid
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Your applicationOpen nowGerente de Contas Estratégicas (Farmer) – Gestão da Base de Clientesittwoyou · São Paulo, SP, BR

  1. YouYes, apply to this one.

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ittwoyou's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 20 days ago

The posting

Sobre a posição: Esta não é uma posição de prospecção de novos clientes ou atuação hunter.

O foco será desenvolver, proteger e ampliar o relacionamento com a base de clientes já existente.

Modelo de trabalho: Híbrido Atuação no escritório 1 vez por semana, além de visitas a clientes quando necessário.

Buscamos um(a) profissional sênior para assumir a posição de Head de Gestão da Base de Clientes, com foco em relacionamento estratégico, retenção e expansão da carteira de clientes existentes.

A posição terá papel importante na estruturação da área e no fortalecimento do relacionamento com clientes corporativos, atuando de forma consultiva e próxima aos principais decisores.

Principais responsabilidades:

Gerenciar estrategicamente a base de clientes ativos; Desenvolver e fortalecer relacionamentos de longo prazo com decisores e stakeholders; Atuar na retenção, renovação e expansão de contratos; Identificar oportunidades de upsell e cross-sell dentro da base existente; Criar e acompanhar planos estratégicos para contas relevantes; Mapear riscos de churn e desenvolver planos de ação; Acompanhar indicadores relacionados à retenção, satisfação e expansão da carteira; Estruturar processos, indicadores e modelo de atuação da área; Trabalhar em interface com as áreas comercial, técnica, projetos e liderança executiva; Realizar visitas a clientes quando necessário.

Requisitos:

Experiência sólida em gestão e desenvolvimento de carteira de clientes B2B; Vivência com clientes corporativos e/ou enterprise; Histórico em relacionamento, retenção e expansão de contas; Experiência com interlocução em nível executivo; Conhecimento de estratégias de upsell, cross-sell e renovação de contratos; Perfil consultivo, analítico e orientado a resultados; Capacidade de estruturar processos e atuar em um ambiente em construção; Disponibilidade para atuação híbrida e visitas a clientes.

Diferenciais:

Experiência na indústria de tecnologia; Vivência no ecossistema SAP; Conhecimento ou experiência relacionada à Reforma Tributária; Experiência em Account Management, Customer Success ou Gestão de Contas Estratégicas.

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