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Open nowPosted 12 days ago

Gestor(a) de Serviços AMS SAP | Remoto | PJ | Início Imediato

ittwoyou37 open roles

Where
São Paulo, SP, BR, Remote
Work mode
Remote
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Your applicationOpen nowGestor(a) de Serviços AMS SAP | Remoto | PJ | Início Imediatoittwoyou · São Paulo, SP, BR, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ittwoyou's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 12 days ago

The posting

A IT2YOU está em busca de um(a) Gestor(a) de Serviços AMS SAP para atuar na gestão, estruturação e acompanhamento de operações de suporte e sustentação de ambientes SAP.

Buscamos um profissional com sólida experiência em gestão de serviços AMS (Application Management Services), visão estratégica e operacional, capacidade de liderança e foco na qualidade dos serviços prestados.

Principais responsabilidades Gerenciar e acompanhar a operação de suporte e sustentação SAP (AMS). Estruturar processos, fluxos de atendimento e rotinas operacionais. Monitorar chamados, SLAs, KPIs e indicadores de desempenho. Coordenar equipes técnicas, estabelecendo prioridades e garantindo o cumprimento dos níveis de serviço. Acompanhar a resolução de incidentes, problemas, requisições e melhorias evolutivas. Atuar como interface entre clientes, equipes técnicas e demais áreas envolvidas. Identificar oportunidades de melhoria contínua, otimização de processos e eficiência operacional.

Requisitos:

Experiência comprovada na gestão de serviços AMS SAP. Vivência na estruturação, organização e acompanhamento de operações de suporte SAP. Experiência em gestão de equipes técnicas e priorização de demandas. Conhecimento de processos de atendimento, SLAs, KPIs e gestão de incidentes. Conhecimento técnico do ambiente SAP, permitindo o acompanhamento e direcionamento das demandas. Perfil organizado, proativo, com boa comunicação e capacidade de relacionamento com clientes.

Diferenciais:

Inglês ou espanhol. Conhecimento de boas práticas ITIL e ferramentas de gestão de serviços.

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