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Open nowFirst seen 3 days ago

Customer Care Assistant

Jaded London18 open roles

Where
London
Work mode
On site
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Your applicationOpen nowCustomer Care AssistantJaded London · London

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Jaded London's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.4%1 day
  2. 3.5%3 days
  3. 7.7%7 days
  4. 13.4%14 days
  5. 34.5%30 days
This job: first seen 3 days ago

The posting

Reports to:

Customer Care Lead

Role Overview:

From the moment a Jaded customer places an order to the final delivery at their doorstep, our Customer Care Team actively monitors each step to ensure a smooth and seamless experience. Should a customer reach out via email, live chat, or social media, our team is fully equipped and empowered to deliver exceptional service and resolve any issues promptly.

Responsibilities & duties:

  • Respond promptly and effectively to customer queries across email, live chat, and social media, assisting with delivery/returns, exchanges, and any product-related issues.
  • Engage with customer comments in a tone that is positive, responsive, and aligned with our brand voice and audience via social media channels.
  • Use various customer service platforms, including Shopify and Gorgias, to manage orders and communications.
  • Perform accurate data entry and reporting, including updating weekly dispatch and backorder.
  • Liaise with the warehouse team to ensure timely order fulfilment and adherence to delivery timelines.
  • Communicate with the Production and Social teams to maintain accuracy in product details, availability, and launch communications.
  • Demonstrate strong product knowledge and a genuine passion for the brand in all customer interactions.
  • Resolve issues related to shipping, sizing, and pricing across all platforms with accuracy and professionalism.
  • Work proactively toward achieving set goals, targets, and KPIs, contributing to continuous improvement in customer service delivery.

Requirements

  • Ability to work from 9:00am to 5:30pm on a shift basis (based on 3 days Monday – Friday in office, Saturday-Sunday work from home)
  • Dedicated to providing excellent customer service
  • A problem solver, able to take initiative
  • Strong communication skills, both written and verbal
  • Good knowledge of Excel and using Outlook emails
  • Diligent with strong organisational skills
  • Friendly and enthusiastic
  • A real passion for fashion and the Jaded brand

Benefits

  • 50% Employee Discount
  • 24 days holiday per year (plus bank holidays)
  • A paid day off on your birthday
  • A paid moving day per year
  • Hybrid Working Arrangements
  • Pension Scheme
  • Bonus Scheme
  • Employee Assistance Programme for you and your family
  • £500 employee referral bonus scheme
  • Local Business Discounts (cafés, fitness, beauty etc)
  • North-West London office location directly located next to good transport links
  • Casual office dress code (your style of dress is up to you, wear what you feel best in)
  • Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies)
  • Regular Office Social Events (e.g. payday socials)
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  1. A CV for this posting

    Written against Jaded London's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Jaded London's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Jaded London's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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