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Open nowPosted 32 hours ago

General Manager - Liberty Station

JETSET Pilates®408 open roles

Where
San Diego, CA
Work mode
On site
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Your applicationOpen nowGeneral Manager - Liberty StationJETSET Pilates® · San Diego, CA

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  2. CV RocketCV written for this posting.

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The clock on this job

Early applications get read.

10.5% of postings close within 7 days. Measured by our own scanner across the market. JETSET Pilates® postings stay open a median of 38 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.3%3 days
  3. 10.5%7 days
  4. 15.9%14 days
  5. 34.1%30 days
This job: posted 32 hours ago

JETSET Pilates® median: 38 days open

The posting

JETSET Pilates is a modern, music-driven Pilates brand redefining the boutique fitness experience.

The General Manager is responsible for the overall success of the studio, leading a high-performing team while driving operational excellence, membership growth, and an exceptional client experience. This is a hands-on leadership role that combines business management with active instruction and community engagement.

General Managers are expected to complete the JETSET Instructor Training Academy Program, teach an average of 6-8 eight classes per week, and maintain an active in-studio presence during a minimum of 25 class times per week.

Key Responsibilities

  • Lead, coach, and develop instructors and Studio Leads.
  • Recruit and onboard new team members as needed.
  • Provide consistent feedback and conduct regular performance conversations.
  • Foster an engaging and accountable team culture.
  • Identify and develop future leaders through coaching, mentorship, and succession planning.
  • Own daily studio operations.
  • Ensure exceptional hospitality and client experience.
  • Manage class & staffing schedules.
  • Oversee day-to-day facility operations, ensuring the studio remains clean, safe, stocked, well-maintained, and consistently aligned with brand standards.
  • Resolve client concerns promptly.
  • Continuously evaluate and improve operational processes to increase efficiency and consistency.
  • Own studio performance across memberships, utilization, retention, payroll, revenue, and expenses.
  • Analyze KPIs and implement action plans.
  • Develop and execute strategies to improve member retention, utilization, referrals, and recurring revenue.
  • Coach team members on consultative selling, membership upgrades, renewals, and client retention.
  • Build relationships within the local community.
  • Develop ongoing community partnerships that drive awareness, referrals, member engagement, and long-term growth.
  • Support social media and community partnerships.
  • Represent JETSET as a brand ambassador.
  • Monitor financial performance.
  • Provide regular business updates to ownership.
  • Recommend operational improvements.
  • Ensure accountability for profitability, payroll management, expense control, and overall studio performance.

SUCCESS IN THIS ROLE

  • Are energized by growing memberships and creating an experience that keeps clients engaged and coming back.
  • Enjoy coaching, motivating, and developing a high-performing team.
  • Take genuine pride in delivering exceptional hospitality and creating a welcoming client experience.
  • Are results-driven and comfortable taking ownership of financial and operational performance.
  • Value consistency, efficiency, and attention to detail in maintaining a polished, brand-aligned studio.

GROWTH OPPORTUNITIES

WHAT WE'RE LOOKING FOR

  • 3+ years of operations or general management experience, ideally in boutique fitness, hospitality, or a luxury membership-model consumer service environment
  • Proven track record of building and leading high-performing teams — ideally across multiple locations or in a pre-opening context
  • Demonstrated self-starter with an entrepreneurial spirit — you take initiative, solve problems proactively, and thrive in environments where the playbook is still being written
  • Strong sales instincts with experience driving revenue targets and coaching others to do the same
  • Highly analytical — comfortable building reports, interpreting data, and making decisions backed by metrics
  • Exceptional organizational skills with the ability to manage competing priorities without losing momentum or attention to detail
  • Outstanding communicator who genuinely connects with people and makes every client and team member feel seen and valued
  • Hands-on experience in a fitness instruction or coaching capacity is strongly preferred
  • Passion for community building and an understanding of the local wellness, fitness, and hospitality community is strongly preferred.

REQUIREMENTS

  • Ability to commit to travel for a 5-day instructor training at one of our Regional Training & Support Centers
  • Ability to stand and move throughout the studio for extended periods.
  • Ability to lift up to 30 pounds.
  • Flexible availability, including the ability to work mornings, evenings, weekends, and holidays as business needs require.

COMPENSATION & BENEFITS

  • Paid time off (PTO)
  • Complimentary or discounted JETSET Pilates classes
  • Professional development opportunities
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