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Open nowPosted 11 hours agoWe saw it 91 min after it went up

Senior Operations Training Manager - Miami

JETSET Pilates®408 open roles

Pay
$90,000 – $100,000 a year
Where
JETSET Pilates HQ, Miami, FL
Work mode
Hybrid
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Your applicationOpen nowSenior Operations Training Manager - MiamiJETSET Pilates® · JETSET Pilates HQ, Miami, FL

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The clock on this job

Early applications get read.

10.5% of postings close within 7 days. Measured by our own scanner across the market. JETSET Pilates® postings stay open a median of 38 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.3%3 days
  3. 10.5%7 days
  4. 15.9%14 days
  5. 34.1%30 days
This job: posted 11 hours ago

JETSET Pilates® median: 38 days open

The posting

About JETSET Pilates Franchising

At JETSET Pilates Franchising, we pioneer a unique franchise model in the fitness industry, offering Modern Pilates classes and a curated selection of fitness-related products. Our business model is centered on establishing a strong brand image, cultivating exceptional relationships with franchisees, and delivering outstanding client services. We operate in a dynamic, fast-paced startup environment where adaptability and innovation are crucial for success.

Position Overview

Key Responsibilities

  • Oversee training readiness, including: materials, pre-work, participant communications, and training content
  • Facilitate and/or coordinate facilitation across each training experience
  • Ensure training materials, presentations, facilitator resources, and supporting content remain current and accurate
  • Ensure required pre-work and training-related participant communications are completed and updated as needed
  • Track participant completion and required training follow-up
  • Collect and evaluate participant feedback
  • Identify recurring questions, knowledge gaps, and trends from live training
  • Translate feedback and facilitator observations into recommendations for program improvement
  • Support ongoing updates to training experiences as systems, processes, standards, and business needs evolve
  • Partner with DFOs and functional SMEs to incorporate their expertise into training where appropriate
  • Partner with the RTSC Office Operations Manager to ensure registration, scheduling, and logistical requirements are progressing appropriately
  • Facilitate or support Operations-focused workshops based on network and business needs
  • Partner with DFOs and SMEs to develop effective workshop experiences
  • Prepare materials, activities, facilitator resources, and supporting content
  • Adapt workshop content based on participant needs, performance opportunities, and business priorities
  • Capture learnings and feedback from workshops to inform future development
  • Support new workshop concepts and learning experiences as the needs of the franchise network evolve
  • Support the development of new franchisee-facing Operations training programs and learning experiences
  • Refresh and improve existing programs based on business needs, performance trends, participant feedback, and learnings from live delivery
  • Build and update facilitator guides, presentations, tools, and supporting resources
  • Maintain franchisee-facing training resources to ensure information remains accurate, relevant, and aligned
  • Translate insights from live training into recommendations for program improvement
  • Support testing and rollout of new training programs, systems, tools, and processes
  • Help turn new Operations processes and initiatives into clear, usable training experiences for the franchise network
  • Partner with cross-functional SMEs to ensure training content accurately reflects current standards and processes
  • Support the development of scalable training standards and repeatable frameworks as programming expands across RTSC locations
  • Partner with the Director of Operations Programs & Development to establish clear measures of success for assigned training programs and workshops
  • Develop consistent methods for capturing and evaluating program performance, participant feedback, engagement, knowledge gaps, and other indicators of training effectiveness
  • Monitor results and identify trends across training sessions, locations, participant groups, and programs
  • Evaluate quantitative and qualitative data to understand what is working, what is not, and where opportunities exist
  • Identify recurring themes, knowledge gaps, and operational challenges that may require changes to training content, resources, or program design
  • Regularly report program performance, key findings, and emerging trends to the Director of Operations Programs & Development
  • Bring forward clear recommendations and proposed next steps based on findings
  • Partner with the Director to prioritize and implement program improvements
  • Evaluate the impact of program changes and continue refining based on results
  • Help evolve how JETSET defines and measures successful training as the network and RTSC model scale
  • Support the delivery of structured onboarding and role-specific training for new regional pod team members across Operations, NSO, and other pod functions.
  • Plan and facilitate ongoing education, workshops, and skill-development sessions tailored to the responsibilities and evolving needs of each function within the regional pods.
  • Partner with Director of Operations Programs & Development, DFOs and functional leaders to identify performance gaps, training opportunities, and development priorities across regional teams.
  • Translate new operational initiatives, systems, processes, and brand standards into practical training programs that support consistent execution across all RTSCs.
  • Develop and maintain standardized training materials, playbooks, facilitator guides, and learning resources to support consistent onboarding and continued education.
  • Establish recurring training and development cadences in collaboration with regional leadership, incorporating emerging business needs, performance trends, and team feedback.
  • Evaluate training effectiveness through participant feedback, knowledge assessments, and operational performance indicators, recommending improvements to strengthen team capabilities.
  • Support the development of scalable training frameworks and train-the-trainer programs that enable consistent delivery as the regional pod structure expands.

Accountable For

  • Quality and consistency of franchisee-facing Operations training delivered through the RTSCs
  • Successful delivery of ORT, FBO 2, and future assigned Operations training programs and workshops
  • Training readiness and participant experience
  • Training content accuracy and facilitator preparedness
  • Completion tracking, participant feedback, and training follow-through
  • Partnering with the Director to establish and maintain meaningful measures of program success
  • Ongoing measurement and evaluation of training effectiveness
  • Identification of recurring training trends, gaps, and opportunities
  • Regular reporting of program performance, findings, and recommendations to the Director of Operations Programs & Development
  • Effective facilitation of franchisee training and development experiences
  • RTSC workshop delivery and support
  • Timely maintenance of franchisee-facing training materials and resources
  • Supporting the build, refinement, and rollout of assigned Operations training programs
  • Consistent training standards across programs and RTSC locations
  • Consistency and effectiveness of assigned internal Operations training and continued education programs.
  • Successful coordination and delivery of regional pod workshops and development initiatives.
  • Readiness and adoption of new operational processes, systems, and standards across regional teams.
  • Identification of training gaps and measurable improvements in team knowledge, capabilities, and execution.

What This Role is Not Responsible For

  • RTSC registration, participant sign-up, facility scheduling, or event logistics
  • Managing RTSC facilities or general Office Operations
  • Direct management of NSO PM/FBM team
  • Owning regional studio performance or ongoing franchisee relationships
  • Replacing the DFO, NSO PM, or FBM as the ongoing operational partner to franchisees
  • Pre-opening project management
  • Independently setting Operations program strategy, priorities, or the overall development roadmap, which are owned by the Director of Operations Programs & Development

What You Need to Be Successful

  • Bring energy, enthusiasm, and a strong presence to every training experience, creating an engaging and welcoming environment that reflects the JETSET brand.
  • Build meaningful relationships with franchisees and cross-functional partners, establishing trust, credibility, and connection through every interaction.
  • Deliver consistent, high-quality franchisee-facing Operations training experiences across RTSC locations.
  • Ensure franchisees arrive prepared and leave training with the confidence, knowledge, and tools needed to successfully operate their studios.
  • Facilitate practical, engaging workshops that address the evolving needs of the franchise network.
  • Maintain accurate, relevant, and up-to-date training materials and resources as the business evolves.
  • Translate participant feedback, training observations, and business needs into stronger training experiences.
  • Support the development of clear, repeatable, and scalable training programs as the network grows.
  • Partner with the Director of Operations Programs & Development to establish clear measures of success and evaluate program effectiveness.
  • Identify trends, knowledge gaps, and opportunities through performance data and participant feedback.
  • Proactively communicate findings, recommendations, and proposed next steps to the Director to inform strategic decisions.

Key Attributes

  • Engaging Facilitator – Confident, dynamic presenter who brings energy to the room and creates impactful learning experiences for diverse audiences.
  • Training & Development Expertise – Experienced in developing, delivering, and refining training programs and resources that support business needs.
  • Strategic & Analytical Thinker – Skilled at evaluating program effectiveness, identifying trends, and translating data and feedback into actionable recommendations.
  • Operational Mindset – Able to translate complex processes, systems, and business concepts into clear, practical learning experiences.
  • Strong Project Manager – Highly organized, detail-oriented, and capable of managing multiple programs, priorities, and deadlines simultaneously.
  • Relationship Builder – Naturally builds trust, credibility, and strong partnerships with franchisees, leadership, and cross-functional teams.
  • Proactive Problem Solver – Exercises sound judgment, takes initiative, and brings forward solutions and recommendations while working independently and collaboratively.
  • Adaptable & Growth-Oriented – Thrives in an evolving environment, embraces change, and continuously looks for ways to strengthen training experiences and processes.

Requirements

  • Bachelor's degree in Business Administration, Education, Learning & Development, Communications, or a related field (or equivalent professional experience)
  • 5+ years of experience in training, facilitation, learning and development, operations, or a related field
  • Proven experience facilitating engaging workshops for diverse audiences
  • Experience developing, implementing, and refining training programs, materials, and learning resources
  • Strong proficiency in Google Workspace, presentation tools, and learning management systems (LMS)
  • Exceptional project management, organizational, and communication skills with the ability to manage multiple programs and priorities simultaneously
  • Strong interpersonal and relationship-building skills, with experience collaborating across departments and engaging with stakeholders at all levels
  • Ability to work independently, exercise sound judgment, and proactively identify opportunities and recommend solutions
  • Experience within franchising, multi-unit operations, boutique fitness, hospitality, or another service-based business preferred
  • Ability and willingness to travel between RTSC locations and other JETSET markets as needed

Travel & Onsite Requirements

JETSET Pilates is an equal opportunity employer. We celebrate diversity and are committed to creating an inviting work environment for all team members.

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