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Open nowPosted 859 days ago

Responsable experience client

Jiwall5 open roles

Where
Dakar, Senegal
Work mode
On site
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Your applicationOpen nowResponsable experience clientJiwall · Dakar, Senegal

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Jiwall's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 859 days ago

The posting

Notre mission

Jiwall est le pionnier du crowdbuilding (co-construction ou co-investissement immobilier) en Afrique avec comme mission de rendre l'investissement immobilier accessible. Sur notre plateforme, nous mutualisons la force des investisseurs pour réaliser des projets immobiliers à la fois ambitieux, accesssibles et rentables. Ces opportunités d'investissement autrefois réservées qu’aux plus riches sont désormais accessibles à tous grâce à notre approche innovante de l’immobilier. Nos investisseurs réalisent jusqu'à 40% de plus-value sur leur investissement.

Rejoignez-nous et ensemble rendons l’investissement immobilier accessible en Afrique.

Le poste

Si vous êtes passionné par le service à la clientèle, l’immobilier, l'innovation et le digital, ce poste est pour vous. Vous aurez l’opportunité d'acquérir des compétences uniques qui vous aideront à propulser votre carrière.

Sous la responsabilité de la Direction Générale, le Responsable Expérience-Client aura pour rôle principal d'offrir une expérience de qualité aux clients et de leur donner envie de recommander Jiwall. Dans le cadre de ce poste vous aurez à :

  • Mettre en œuvre des stratégies axées sur le client pour améliorer son expérience
  • Évaluer le niveau actuel du service client et mettre en œuvre un plan d’amélioration continu de celui-ci
  • Fournir une assistance personnelle aux clients pour résoudre leurs préoccupations
  • Créer des enquêtes de satisfaction client pour recueillir des commentaires sur la qualité du service
  • Développer des stratégies de fidélisation de la clientèle
  • Établir des relations durables avec les clients pour promouvoir les services de Jiwall.

Compétences Clés

  • Connaissances & aptitudes Grande capacité de communication écrite (email, courrier…) et orale Maîtrise de l’anglais (niveau moyen à minima) Grande capacité organisationnelle et sens du détail
  • Savoir-faire technique Maîtrise des concepts généraux de l’immobilier Maîtrise des techniques commerciales Maîtrise des outils informatiques Maîtrise des outils de gestion de clientèle (CRM)
  • Savoir-faire relationnel Créer et entretenir des relations Écouter et encourager son interlocuteur à exprimer ses attentes, ses besoins Bien travailler en équipe
  • Autres caractéristiques importantes Passionné(e) par la vente et le marketing Passionné(e) de lecture Savoir être force de proposition Autonome Expérience préalable dans le service à la clientèle

Autres informations

Ce poste est basé dans les bureaux de Jiwall à Dakar.

Le dossier de candidature incluant un Curriculum Vitae et une lettre de motivation. En l’absence de réponse de notre part après le 30/07/2024, veuillez considérer que votre candidature n’a pas été retenue.

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  1. A CV for this posting

    Written against Jiwall's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Jiwall's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Jiwall's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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