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Open nowPosted 5 days ago

Customer Service Specialist

job-room.ch86,007 open roles

Where
Rotkreuz, ZG, Switzerland
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Your applicationOpen nowCustomer Service Specialistjob-room.ch · Rotkreuz, ZG, Switzerland

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  4. 14.2%14 days
  5. 34.1%30 days
This job: posted 5 days ago

The posting

  • Exciting opportunity in an international SME
  • Start: Immediately or upon agreement | Location: Rotkreuz | Attractive salary

About Our Client ##

Exciting opportunity in an international SME

Job Description ##

  • Receiving, recording, and processing international customer orders via telephone, written correspondence, and electronic channels, leveraging the international order portal.
  • Coordinating timely shipment execution and invoicing, while monitoring partial deliveries and inventory availability and manage yearly Price Adjustments communication in collaboration with commercial lead.
  • Receiving, processing, and independently resolving customer inquiries.
  • Recording and processing of logistical customer complaints and returns.
  • Customer account creation and maintenance of customer master data.
  • Monitor and manage the shared email in-boxes including coordination with internal stakeholders as required.
  • Support in customer-side shortage management in close coordination with Commercial.
  • Coordination and ensuring timely product registration across the European region to support product launches.
  • Demand Planning - Liaise with production planning on demand for all local hubs.
  • Support with ad-hoc finance and accounting tasks.
  • Trade marketing support. Management of all POS/GWP related marketing orders and developments together with the Brand Management team
  • Maintain digital Marketing and Customer Relationship platforms.
  • Close collaboration with other departments to foster an efficient and effective working environment (hands-on approach)

The Successful Applicant ##

  • Completed commercial/business administration qualification (abgeschlossene kaufmännische Lehre) with relevant professional experience.
  • Min. 3-5 years of experience in similar position preferred, ideally in a dynamic SME environment
  • Language Skills: English & German needs to be business fluent and Spanish is an advantage
  • Strong customer-centric mindset with a focus on service quality and responsiveness
  • Coordination with other departments to enhance efficiency and effectiveness, including sharing best practices
  • Excellent MS Office skills, especially Excel; strong ERP experience (Business Central/Navision is an advantage)
  • Experience from an international group and work environment

What's on Offer ##

Interested in this opportunity as your next career step? If so, I look forward to receiving your application.

Quote job ref

JN-092026-7112215

Job Function

Logistics, Procurement & Supply Chain

Specialisation

Customer Service

Industry

FMCG (Fast Moving Consumer Goods)

Where

Zug

Contract Type

Permanent

Job Reference

JN-092026-7112215

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