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Open nowPosted 7 days ago

Field Service Engineer III - EDM

job-room.ch86,007 open roles

Where
100, Switzerland
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Your applicationOpen nowField Service Engineer III - EDMjob-room.ch · 100, Switzerland

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.9%7 days
  4. 14.2%14 days
  5. 34.1%30 days
This job: posted 7 days ago

The posting

Your tasks ###

  • \- Perform the installation and service of machines and associated products and equipment.
  • \- Complete preventative and corrective maintenance tasks of a high degree of complexity with minimum technical assistance as per the technical documentation.
  • \- Identify problems and seek corrective action during early product life cycle.
  • \- Analyze and resolve application problems of limited complexity and liaison with Applications on more complex issues and to increase applications knowledge.
  • \- Resolve machining problems appearing on parts by analyzing the regular test cuts as per technical documentation.
  • \- Support special actions as -Customer Alert- or -Hot Customer- by providing technical information pertinent to resolution of problems and provide regular status updates to involved parties.
  • \- Provide technical assistance to Field Service Engineers on critical and complex problems.
  • \- Conduct training for both team members and customers on the safe operations, maintenance, and preventative maintenance of the machines and related equipment.
  • \- Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.
  • \- Accurately complete all reports in a timely manner as per the service department procedures.
  • \- Adhere to the Service Department Code of Conduct Guidelines.
  • \- Maintain regular contact with the Diagnostics Team and Advanced Technical Support Department to obtain assignments and communicate updates.
  • \- Complete additional tasks as requested by the Technology Manager or Head of Customer Care
  • \- Assist the Regional Service Supervisors in closing calls and retrieving RMA-s.
  • \- Assist with the development of service procedures to increase the Field Service Engineers efficiency and productivity.

Your profile ###

  • Associate-s Degree in mechanical and/or electrical engineering from a University or Technical College; over 6 years- experience with a similar manufacturing or machine tool company; or and equivalent combination of education and experience. Experience with the use of test equipment and EDM and/or Milling machines.
  • Knowledge and experience with Microsoft Office Systems, Outlook, Excel, Power Point, and Microsoft Word. Knowledge of Power BI is required. Knowledge of Great Plains or similar software programs is helpful.

--------------------

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