Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 27 days ago

Field Service Team Lead

job-room.ch86,007 open roles

Where
Basel, BS, Switzerland
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowField Service Team Leadjob-room.ch · Basel, BS, Switzerland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on job-room.ch's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 27 days ago

The posting

About Artidis

Artidis is a pioneering clinical stage health technology company that aims to set the gold standard in tissue analysis and therapy optimization. By combining its nanotechnology platform for rapid tissue analysis with a holistic data solution, Artidis accelerates drug discovery, tissue engineering, and personalized treatment. Artidis focuses its research and development efforts on solid tumors to enhance responses to chemo, immuno, and cell therapies, driving precision in cancer care.

Job Purpose

The Field Service Team Lead is responsible for coordinating and guiding field service activities to ensure successful system installations, reliable device performance, and timely resolution of technical issues in the field. The role provides technical leadership to field service engineers and ensures proper communication and alignment between field operations and internal engineering teams.

By managing installation activities, supporting troubleshooting and escalation processes, and coordinating with product development and operations teams, the Field Service Team Lead helps maintain high service quality and supports the continuous improvement of Artidis systems deployed in the field.

Duties and Responsibilities

Lead and coordinate the activities of Field Service Engineers globally. Develop and maintain comprehensive global service plans covering installations, preventive maintenance, troubleshooting, and risk mitigation. Conduct risk assessments for all service activities and site operations to ensure safety, compliance, and operational efficiency. Plan and manage global travel schedules and service logistics for all site visits. Support Field Service Engineers in diagnosing and resolving complex software and hardware issues. Prepare service estimations and resource planning for upcoming installations and site visits worldwide. Define, review, and maintain service documentation, work instructions, troubleshooting guides, and templates to ensure regulatory compliance and operational consistency. Prioritize service requests, manage escalation paths, and coordinate corrective and preventive actions with R&D, software, hardware, production, and quality teams. Perform in-depth reviews of engineering change lists and releases to assess field impact and define service implementation plans. Provide technical leadership and guidance to field service engineers and service technicians. Communicate field feedback to product management and development teams to drive continuous improvement. Conduct bi-weekly reports to the Head of Device Operations summarizing service activities, key metrics, and escalations. Hold regular one-on-one meetings with team members to provide guidance, feedback, and support professional development. Provide structured feedback from the field to product management and development teams to drive continuous improvement. Provide occasional on-site support for installations, troubleshooting and preventive maintenance on a global basis.

Qualifications

Bachelor’s degree in Engineering, Biomedical Engineering, Computer Science, or related technical field, or equivalent experience. Minimum 5 years experience in field service, technical support, or service operations, preferably in medical devices or complex technical systems. Proven experience leading and managing field service teams, including 1:1s, performance coaching, and team development. Strong expertise in software and hardware troubleshooting, preventive maintenance, and risk assessment for field operations. Experience in global service planning, travel coordination, resource allocation, and service estimation. Familiarity with medical device regulations (FDA, ISO 13485, IEC 62304) and technical documentation practices. Excellent organizational, planning, and communication skills, with experience in cross-functional collaboration across R&D, software, hardware, production, and quality teams. Ability to work independently while providing technical leadership and guidance to a globally distributed team. Experience in reporting, metrics tracking, and structured service documentation. Willingness and ability to travel globally.

Working Conditions

The environment is a typical start-up with an intrinsically motivated international team. Our company is an excellent place for rapid advancement and offers a promising opportunity to learn and share know-how in a very agile environment. The position requires the employee to go the extra mile when needed. We are looking for a team player who appreciates direct communication. The effort is rewarded with challenging tasks, the possibility to take responsibility, a highly driven team, and work serving a significant purpose. The job position comes with a competitive salary and a bonus for outstanding performance.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against job-room.ch's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on job-room.ch's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    job-room.ch's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.