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Open nowPosted 4 days ago

ICT Helpdesk Mitarbeiter

job-room.ch86,007 open roles

Where
Basel Stadt, Switzerland
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Your applicationOpen nowICT Helpdesk Mitarbeiterjob-room.ch · Basel Stadt, Switzerland

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.9%7 days
  4. 14.2%14 days
  5. 34.1%30 days
This job: posted 4 days ago

The posting

ICT Helpdesk Mitarbeiter #

(m/w/d)

freiberuflich/in temporärer Festanstellung für ein Projekt

Basel Stadt

Startdatum: 11/26

Referenznummer: 895773/1

Projektinformationen ###

* Kein Sub-Contracting möglich, ausschliesslich Personalverleih über die Hays (Schweiz)

Aufgaben ###

  • Entgegennahme und Bearbeitung von Supportanfragen und Störungsmeldungen
  • Betreuung der Anwender und Power User per Telefon, E-Mail und Ticketingsystem
  • Analyse, Bearbeitung und Lösung von Incidents im 1st Level Support
  • Selbstständige Fehleranalyse und Durchführung geeigneter Lösungsmassnahmen
  • Dokumentation von Störungen, Lösungswegen und Supportfällen im IT Service Management System
  • Erstellung qualifizierter Fehlerbeschreibungen für den 2nd und 3rd Level Support
  • Weiterleitung und Eskalation komplexerer Störungen an die zuständigen IT-Fachstellen
  • Lösungsorientierte Unterstützung und Beratung der Anwender
  • Sicherstellung einer zuverlässigen und serviceorientierten Bearbeitung der Tickets
  • Zusammenarbeit mit verschiedenen IT-Fachstellen zur nachhaltigen Störungsbehebung

Profil ###

  • Berufserfahrung als Service Desk Agent, Helpdesk Mitarbeiter oder im IT-Support
  • Fundierte Erfahrung im 1st Level Support und in der Bearbeitung von Incidents
  • Erfahrung im Umgang mit IT Service Management- bzw. Ticketingsystemen
  • Gute Fähigkeiten in der Analyse und strukturierten Eingrenzung technischer Störungen
  • Ausgeprägte Kunden- und Serviceorientierung
  • Sehr gute Kommunikationsfähigkeiten und Freude am direkten Anwenderkontakt
  • Selbstständige und strukturierte Arbeitsweise
  • Lösungsorientierte und pragmatische Herangehensweise
  • Hohes Verantwortungsbewusstsein und Zuverlässigkeit
  • Aufgeschlossene, teamfähige und dienstleistungsorientierte Persönlichkeit

Benefits ###

  • Verantwortungsvolle und abwechslungsreiche Tätigkeit in einem technisch spannenden Umfeld
  • Zugang zu modernsten Technologien und Tools
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