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Open nowPosted 16 days ago

ICT Service Desk Mitarbeiter/in

job-room.ch86,007 open roles

Where
Zürich, ZH, Switzerland
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Your applicationOpen nowICT Service Desk Mitarbeiter/injob-room.ch · Zürich, ZH, Switzerland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on job-room.ch's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.9%7 days
  4. 14.2%14 days
  5. 34.1%30 days
This job: posted 16 days ago

The posting

Aufgaben: -Entgegennehmen von Störungsmeldungen, Fragen und Änderungswünschen der System-Benutzenden -Erfassen und Klassifizieren der notwendigen Informationen- Voranalysieren von Störungsmeldungen und Fragen -Beheben einfacher Störungen mittels Fernanalyse -Beantworten von Fragen und Veranlassen allfälliger Umgehungslösungen als First-Level-Support -Weiterleiten von Störungsmeldungen und Fragen an die definierten zuständigen Stellen -Pflege und Auswertung von Störungsstatistiken zur Qualitätssicherung und Prozessoptimierung -Proaktive Information der Benutzenden über aktuelle Störungen, Wartungsarbeiten und betriebliche Mitteilungen -Schulung & Beratung der Anwendenden im sachgerechten Umgang mit den bereitgestellten IT-Systemen/-Tools -Vergabe von Zugriffsrechten und Benutzerkennungen in definierten Ausnahmesituationengemäss interner Richtlinien -Erstellen und Pflegen von Lösungsbeschreibungen, Kurzanleitungen und Dokumentationen

Anforderungen: -Praxiserfahrung im IT-Service-Desk-Umfeld mit direktem Kundenkontakt -Ausgezeichnete mündliche und schriftliche Ausdrucksfähigkeit in Deutsch (weitere Sprachen von Vorteil) -Rasche Auffassungsgabe sowie strukturierte und lösungsorientierte Arbeitsweise -Versierter Umgang mit IT-Service-Management-Tools, idealerweise mit ServiceNow -Solide Kenntnisse der ITIL-Prozesse und deren Anwendung im operativen Betrieb -Ausgeprägte analytische Fähigkeiten zur effizienten Fehleranalyse und -behebung -Hohe Belastbarkeit (bis zum 60 Anrufe pro Person und Tag) -Einwandfreies Straf- / Betreibungsregister

Start: Schnellst möglich Dauer: bis 31.12.2026 (mit Option auf Verlängerung) Pensum: 80-100% Ort: Zürich (Stadt) Home Office: Nach Absprache, Max. 2 Tage pro Woche möglich Arbeitszeiten Service Desk: 07:00 - 18:00 Uhr (in drei zeitlich versetzten Diensten)

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