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Open nowPosted 24 days ago

ICT Support Engineer (m/w, 80-100%)

job-room.ch86,007 open roles

Where
Luzern, LU, Switzerland
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Your applicationOpen nowICT Support Engineer (m/w, 80-100%)job-room.ch · Luzern, LU, Switzerland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on job-room.ch's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.9%7 days
  4. 14.2%14 days
  5. 34.1%30 days
This job: posted 24 days ago

The posting

Job Informationen ######

Arbeitsort: Kriens Pensum: 80-100% Aufgaben: Verantwortung für den Servicedesk unserer Soft- und Hardwarelösungen Entgegennahme, Analyse, Qualifizierung und Bearbeitung von Kundenanfragen und Störungsmeldungen oder Tickets (1st & 2nd Level) Prüfung und Freigabe von Änderungsanträgen (Change Requests) Beratung unserer Kunden bei gesetzesrelevanten und organisatorischen Fragestellungen Betreuung und Wartung unserer PC-Arbeitsplätze, Peripheriegeräte und Business-Applikationen sowie aktive Mitarbeit an der Verbesserung von Supportprozessen und der Qualitätssicherung Administration & Konfiguration: Einrichten und Verwalten von Netzwerkkomponenten wie Routern, Switches, Firewalls und WLAN-Access-Points Lifecycle-Management: Planung von Hardware-Erneuerungen, Einspielen von Firmware-Updates und Skalierung des Netzwerks bei Unternehmenswachstum. Ihr Profil: Abgeschlossene Ausbildung im IT-Bereich (z.B. Informatiker/in EFZ, ICT-Fachfrau/-mann) oder gleichwertige Berufserfahrung Erfahrung im Servicedesk- oder IT-Support (1st/2nd Level) Gute Kenntnisse in MS-Client-Umgebungen und M365 Applikationen und in der Netzwerktechnik (TCP/IP, DNS, DHCP) Sicherer Umgang mit Ticketing- und ITSM-Systemen Vorteilhaft: Grundlagen in ITIL, Active Directory/M365-Administration, Hardware-Troubleshooting Problemlösungskompetenz und Belastbarkeit Analytische, strukturierte und selbstständige Arbeitsweise Freude am Umgang mit Kunden - telefonisch, online und vor Ort Sehr gutes Deutsch, gutes Französisch und Englisch (weitere Sprachen von Vorteil) Bereitschaft für gelegentliche Vor-Ort-Einsätze bei Kunden, Führerausweis Kat. B von Vorteil

Benötigte Skills ######

  • Führerausweis
  • Deutsch
  • Englisch
  • Französisch
  • Hardware
  • ITIL
  • Qualitätssicherung
  • Support
  • Ticketing
  • Firewall
  • TCP/IP
  • Wireless
  • Informatiker EFZ
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