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Open nowPosted 2 days ago

Informaticien / Helpdesk (H/F)

job-room.ch88,617 open roles

Where
Fribourg, FR, Switzerland
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Your applicationOpen nowInformaticien / Helpdesk (H/F)job-room.ch · Fribourg, FR, Switzerland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on job-room.ch's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. job-room.ch postings stay open a median of 2 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 2 days ago

job-room.ch median: 2 days open

The posting

  • 25 septembre 2026
  • 80 - 100%
  • Durée indéterminée
  • français (Intermédiaire)
  • 1700 Fribourg

En tant que société de services informatiques suisse romande, nous apportons expérience et savoir-faire aux organisations privées et publiques. Dans le cadre de notre développement et pour renforcer notre équipe, nous sommes à la recherche d-un(e) :

Informaticien / Helpdesk (H/F)

ACTIVITÉ PRINCIPALE :

Support Administratif :

  • Réceptionner les appels téléphoniques entrants.
  • Gérer et traiter les emails, en assurant une réponse rapide et courtoise.

Support technique IT niveau 1 :

  • Fournir un support de premier niveau pour les utilisateurs.
  • Ouvrir, gérer et suivre les tickets de support dans l'outil fourni.
  • Coordonner avec les équipes internes pour assurer la résolution rapide des incidents et des demandes.
  • Assurer le suivi des tickets, en veillant à ce que les utilisateurs soient informés de l'avancement.
  • Créer des rapports réguliers sur les tickets ouverts, fermés et en attente pour le suivi des performances.
  • Apporter un soutien lors de la préparation et la présentation des rapports réguliers sur les tickets ouverts, fermés et en attente.

EXPÉRIENCES PROFESSIONNELLES :

  • Minimum de 2 ans d-expérience dans un rôle similaire, idéalement dans un environnement IT.
  • Expérience avérée dans la gestion des appels et des emails dans un contexte professionnel.
  • Expérience dans l-accompagnement et le support des utilisateurs avec patience et professionnalisme.
  • Excellentes qualités rédactionnelle
  • Aisance avec Excel pour le reporting et Outlook pour la coordination des cas de support.

FORMATIONS ET CERTIFICATIONS :

* CFC d'informaticien ou équivalent.

LANGUES :

  • Français
  • Allemand min B2

CONDITIONS :

  • Domicile en Suisse
  • Travail en présentiel

1700 Fribourg

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