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Open nowPosted yesterday

IT Service Desk Engineer / IT Service Desk Supporter

job-room.ch88,617 open roles

Where
Cham, ZG, Switzerland
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Your applicationOpen nowIT Service Desk Engineer / IT Service Desk Supporterjob-room.ch · Cham, ZG, Switzerland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on job-room.ch's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. job-room.ch postings stay open a median of 2 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted yesterday

job-room.ch median: 2 days open

The posting

Aufgaben, die dich herausfordern und jeden Tag besser machen ##

  • Entgegennahme und Bearbeitung von Anfragen via Telefon, E-Mail und Ticketsystem
  • Erfassung und Priorisierung von Störungen (Incidents) und Serviceanfragen
  • Erste Analyse und Fehlerbehebung (First Call Resolution)
  • Weiterleitung komplexer Probleme an den 2nd Level oder Fachbereiche
  • Dokumentation aller Schritte und Lösungen in der Wissensdatenbank
  • Benutzerverwaltung (z. B. Accounts anlegen, Passwörter zurücksetzen)
  • Unterstützung bei Standardinstallationen (Software, Drucker, Netzwerkzugänge)
  • Überwachung von Systemmeldungen und Monitoring-Tools
  • Pflege und Aktualisierung der Knowledge Base mit neuen Lösungen
  • Unterstützung der Team Kollegen

Das bringst du mit ##

  • Technische Grundlagen: Grundwissen in Windows- und/oder macOS-Umgebungen, Office 365, Netzwerk-Basics
  • Kundenzentrierung: Freundliche und lösungsorientierte Kommunikation
  • Analytisches Denken: Probleme strukturiert untersuchen und Ursachen eingrenzen
  • Teamfähigkeit: Eng mit Kollegen und höheren Supportstufen zusammenarbeiten
  • Eigeninitiative: Bereitschaft, selbständig Lösungen zu recherchieren und auszuprobieren
  • Dokumentationsfähigkeit: Präzise und verständliche Notizen zu Vorfällen erstellen
  • Lernbereitschaft: Offenheit für neue Technologien, Tools und Prozesse
  • Belastbarkeit: Ruhe bewahren auch in stressigen Situationen
  • Neugier: Proaktiv Schulungen besuchen, Zertifizierungen anstreben und neues Wissen ins Team einbringen

Mit diesen Stärken bist du top für den Job ##

Auch darum solltest du dich gleich jetzt bewerben. 

Jeden Tag im Stau? Homeoffice ist bei uns fester Bestandteil der Unternehmenskultur. Mal eine Auszeit? Bei UMB sind bis zu 9 Wochen Ferien möglich. Immer nur arbeiten? Unsere grossartigen Events sind branchenweit bekannt. Wir tun alles, um den Teamzusammenhalt zu fördern. 

, und mehr über die 1000 Gründe erfahren, bei der besten Arbeitgeberin der Schweiz zu arbeiten. 

Als beste Arbeitgeberin der Schweiz finden wir unsere neuen Kolleginnen und Kollegen meisten über Empfehlungen - und sonst über Stelleninserate. Deshalb bitte keine Dossiers von Personalvermittlern, Danke.

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