Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 6 days ago

IT Service Management Junior Analyst

job-room.ch86,007 open roles

Where
Gross, SZ, Switzerland
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIT Service Management Junior Analystjob-room.ch · Gross, SZ, Switzerland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on job-room.ch's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.9%7 days
  4. 14.2%14 days
  5. 34.1%30 days
This job: posted 6 days ago

The posting

Description ##

JOB PURPOSE ##

MSC IT Department is seeking a motivated and detail-oriented Service Management Junior Analyst to support the delivery and continuous improvement of IT services across the organization. The Service Management Junior Analyst will work closely with Service Managers, IT Operations teams, business stakeholders, and external service providers to ensure the effective delivery of IT services. The role focuses on monitoring service performance, supporting ITSM processes, coordinating operational activities, tracking service KPIs, and contributing to service improvement initiatives. The successful candidate will play a key role in ensuring service quality, adherence to service level agreements (SLAs), and alignment between IT services and business needs while gaining broad exposure to service management practices within a global enterprise environment.

KEY ACCOUNTABILITIES ##

Service Operations Support -    Support the execution and continuous improvement of IT Service Management processes, including Incident, Problem, Change, Request, and Service Level Management. -    Monitor service performance against agreed service levels and operational targets. -    Assist in coordinating day-to-day operational activities between IT teams, service providers, and business stakeholders. -    Ensure incidents and service requests are correctly tracked, prioritized, and escalated when required. Service Reporting & Governance -    Prepare regular service reports, dashboards, and KPI metrics for management review. -    Support the collection and analysis of service performance data. -    Assist in identifying service trends, recurring issues, and improvement opportunities. -    Contribute to service review meetings by preparing documentation and follow-up actions. Stakeholder Coordination -    Act as a point of coordination between business users, IT teams, and external vendors. -    Support communication activities regarding service interruptions, planned maintenance, and operational updates. -    Assist in managing vendor performance against contractual service obligations and SLAs. Continuous Service Improvement -    Support Continuous Service Improvement (CSI) initiatives aimed at enhancing service quality and operational efficiency. -    Participate in root cause analysis activities for major incidents and recurring service issues. -    Maintain process documentation, knowledge base articles, and operational procedures. -    Contribute to the definition and implementation of service management best practices. Operational Excellence -    Assist in ensuring compliance with IT governance, security, and service management standards. -    Support audits and service assessments when required. -    Participate in operational projects and service transition activities. -    Collaborate with globally distributed teams to support service delivery and issue resolution.

QUALIFICATIONS (skills, competencies, experience) ##

Education -    Bachelor's Degree in Computer Science, Information Systems, Engineering, Business Information Systems, or a related discipline. Experience -    5+ years of experience in IT Operations, Service Management, IT Support, or related IT functions. -    Experience with IT Service Management tools (e.g., ServiceNow, Jira Service Management, BMC Remedy, or similar) is considered an advantage. -    Exposure to enterprise IT environments is a plus. Technical Skills -    Good understanding of IT Service Management (ITSM) principles and ITIL best practices. -    Basic understanding of incident, problem, change, and service request management processes. -    Familiarity with service reporting and KPI tracking. -    Basic knowledge of Microsoft Office tools, particularly Excel and PowerPoint. -    Understanding of IT infrastructure, applications, and support services is an asset. Soft Skills -    Strong analytical and problem-solving mindset. -    Excellent organizational and coordination skills. -    Effective written and verbal communication skills. -    Ability to work collaboratively across teams and stakeholders. -    Customer-oriented approach with attention to service quality. -    Willingness to learn and grow within the Service Management discipline. Languages -    Fluent in English, both spoken and written. -    Additional European languages are considered an advantage.

VISA REQUIREMENTS ##

* Right to work in Italy

WHAT WE OFFER ##

In compliance with the applicable pay transparency legislation, the following information is provided regarding the initial compensation foreseen for the position.

Contract  -    Type of contract: Permanent -    Hybrid working model: 2 days per week remotely -    Applicable Collective Labour Agreement (CCNL): -Addetti agli uffici ed ai terminals delle società di navigazione che esercitano l-armamento privato- - sez. personale di terra -    Gross annual salary (RAL): between -32.000 - -39.000 gross per year, paid over 14 monthly installments -    Meal vouchers: worth -8 per on-site working day The offer in terms of salary will be determined based on the candidate-s professional experience, technical competencies, and the level of autonomy and responsibility assigned to the role.

Welfare&Wellbeing We offer a range of Welfare&Wellbeing Initiatives as well as benefits including Productivity award, Health Insurance, Learning opportunities, flexible working hours, Employee Assistance Programme, Discounts & Partnerships within the MSC group.

Our commitment ##

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against job-room.ch's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on job-room.ch's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    job-room.ch's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.