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Open nowPosted 24 days ago

Qualitäts- und Service Manager:in (GSMS)

job-room.ch86,007 open roles

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Your applicationOpen nowQualitäts- und Service Manager:in (GSMS)job-room.ch

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.9%7 days
  4. 14.2%14 days
  5. 34.1%30 days
This job: posted 24 days ago

The posting

  • IT - IT Infrastructure & Operations
  • IT - IT Management
  • IT - Project Management
  • IT - Quality Management
  • Contracting
  • Teilzeit, 80-100%
  • 01.10.2026 - 31.03.2027 (Option auf Verlängerung)
  • Service Management, GSMS

Deine Aufgaben:

  • Verantwortung für Aufbau, Betrieb, Pflege und Weiterentwicklung des GSMS sowie Weiterentwicklung des Service Managements nach ITIL 4
  • Pflege und Weiterentwicklung des Servicekatalogs sowie Unterstützung beim Service-Level-Management (SLA/OLA)
  • Erhebung, Analyse und Reporting von Service-Kennzahlen (KPIs) sowie Steuerung des kontinuierlichen Verbesserungsprozesses (KVP)
  • Aufbau, Betrieb und Weiterentwicklung des ICT-Qualitätsmanagementsystems (QMS) inkl. Definition von Qualitätszielen und -standards
  • Durchführung von Qualitätsanalysen, Reifegradbewertungen, Reviews und Erstellung von Management-Reports
  • Umsetzung und Weiterentwicklung von Governance-Vorgaben
  • Durchführung von Risikoanalysen und Unterstützung im ICT-Risikomanagement
  • Überwachung von Compliance-Vorgaben, internen Kontrollen sowie Mitarbeit bei Informationssicherheits- und Datenschutzvorhaben
  • Konzeption, Weiterentwicklung und Betrieb des Demand-Prozesses inkl. Sicherstellung der Prozess- und Datenqualität
  • Organisation und Durchführung von Kundenberatungs-, Coaching- und Abstimmungsgesprächen mit Fachbereichen und Anspruchsgruppen
  • Analyse, Dokumentation und Optimierung von Geschäfts- und ICT-Prozessen sowie Führung von Arbeitsgruppen und Leitung kleinerer bis mittlerer Projekte

Dein Profil:

  • Höhere Berufsbildung (HF, eidg. Fachausweis/Diplom) oder Fachhochschulabschluss in Informatik, Wirtschaftsinformatik, Betriebswirtschaft, Organisationsentwicklung oder Public Management
  • Mehrjährige Erfahrung im ICT-Qualitätsmanagement, Service Management, Prozessmanagement oder ICT-Governance
  • Fundierte Erfahrung im Aufbau und Betrieb von Managementsystemen sowie im Projekt- und Qualitätsmanagement
  • Sehr gute Kenntnisse in Service Management (ITIL 3/4), Qualitätsmanagementsystemen, ICT Governance, Prozessmanagement (BPMN)
  • HERMES Kenntnisse in Risiko- und Compliance-Management, Informationssicherheit, Datenschutz sowie KPI- und SLA/OLA-Systemen
  • Strukturierte, systematische Arbeitsweise mit hoher Eigenverantwortung, Qualitätsbewusstsein und analytisch-strategischem Denken
  • Zertifizierungen in ITIL 4, HERMES, ISO 9001/27001 oder entsprechende CAS-Weiterbildungen von Vorteil
  • Erfahrung in der öffentlichen Verwaltung, E-Government, M365-Governance oder digitalen Transformationsprogrammen von Vorteil
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