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Open nowPosted 51 days ago

Retail Training Manager

job-room.ch86,007 open roles

Where
Paudex, VD, Switzerland
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Your applicationOpen nowRetail Training Managerjob-room.ch · Paudex, VD, Switzerland

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  5. 34.1%30 days
This job: posted 51 days ago

The posting

Description du poste ##

Purpose

Reporting to the Vice President Sales, you will be responsible for developing and deploying the Retail Training strategy for Blancpain-s global boutique network. By sharing the brand-s heritage, expertise and by coaching sales teams on the sales floor, you will play a key role in elevating the client experience, sharing the passion for Blancpain and directly driving business performance.

Key Responsibilities

Design and develop training material

  • Design, develop and maintain training material covering products and collections, brand history, storytelling and sales techniques for different channels - e-learning, classroom or in-store training.
  • Work closely with the sales, product and marketing teams to develop the training material required to deploy the brand strategy and to support specific activations such as product launches.
  • Ensure training content is fully aligned with the brand vision, storytelling, field needs, and luxury retail standards.
  • Ensure training materials remain up to date, relevant, and consistent across all channels.

Training delivery

  • Deliver in person training modules, in classroom or directly in store
  • Animate and run webinars through our e-learning platform, creating a direct connection between the boutique sales teams and headquarters.
  • Provide in-store coaching to elevate the selling ceremony, hospitality standards, and overall customer experience by working directly with the boutique manager and the sales team.
  • Organize and deploy training modules through train the trainers

Animate and develop the e-learning platform

  • Ensure continuous development of the platform, enriching content and media to support the ongoing needs of the business.
  • Manage the platform and animate the user's community and track their performance
  • Manage the relationship with the vendors involved with the platform or content creation, ensuring effective coordination, operational follow-up, timely delivery of projects, and compliance with agreed commitments.

Profil ##

  • Proven experience (7-10 years) in luxury retail, ideally in watchmaking or jewelry.
  • Experience with training design and delivery
  • Excellent understanding of luxury retail and its codes.
  • Strong product affinity and the ability to communicate complex technical content in an engaging and accessible way.
  • Sound knowledge of product, industry and competitors
  • Excellent training, facilitation, presentation, and public speaking skills.
  • Ability to work effectively in a multicultural environment.
  • Highly organized, autonomous, and detail oriented.
  • Fluency in English is essential. Additional languages are an asset.
  • High standards, attention to detail, and a commitment to excellence.
  • Collaborative mindset combined with a strong business orientation.

Lieu de travail

Chemin de l'Étang 6 1094 Paudex (Vaud) Suisse

Adresse de l'entreprise

Blancpain SA Le Rocher 12 CH-1348 Le Brassus

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