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Open nowPosted 86 days ago

Специалист технической поддержки

АСВТ

Where
Москва, Russia
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Your applicationOpen nowСпециалист технической поддержкиАСВТ · Москва, Russia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on АСВТ's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.3%7 days
  4. 17.6%14 days
  5. 34.3%30 days
  6. 43.5%60 days
This job: posted 86 days ago

The posting

Технически грамотная и вежливая обработка телефонных обращений от физических и юридических лиц. Обработка входящих обращений по электронной почте, электронных обращений через сайт и личный кабинет. Создание/решение/маршрутизация инцидентов (тикетов) для каждого обращения, курирование инцидентов от момента регистрации до момента устранения причин. Фиксация всех действий, производимых при обработке обращения: сути обращения, выводов и результатов отработки заявок во внутренних системах компании. Мониторинг и обнаружение массовых сетевых аварий и оповещение должностных лиц, в соответствии с принятыми в отделе приказами и регламентами.

Требования: Обязательное знание принципов работы сетей Ethernet (желательно GPON, xDSL) Знание и понимание работы сетевых протоколов и служб (TCP/IP, SNMP, BGP, DHCP, PPPoE, DNS. и пр.) Желателен опыт работы в службе поддержки интернет провайдера. Неоконченное высшее, высшее, среднее специальное образование (в области IT, телекоммуникаций). Условия: Обучаем, если нет опыта в нашем направлении. Испытательный срок 3 месяца. Оклад на время испытательного срока, после испытательного срока оклад + премия (обсуждается на собеседовании). Место работы: Офис: 3 минуты пешком от м. Тимирязевская. График работы: 2/2 с 10:00 до 22:00

Posting text belongs to the employer. Removal requests: contact us.

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on АСВТ's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    АСВТ's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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