Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 16 hours ago

Customer Support Team Lead (Spanish Speaker - Night Shift)

Jobgether4,233 open roles

Where
Brazil
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Support Team Lead (Spanish Speaker - Night Shift)Jobgether · Brazil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Jobgether's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. Jobgether postings stay open a median of 4 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 16 hours ago

Jobgether median: 4 days open

The posting

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Team Lead (Spanish Speaker - Night Shift) based in Brazil.

This role offers the opportunity to lead a customer support team in a fast-paced, international technology environment. You’ll coach agents through complex customer cases while using data and operational insights to improve performance and service quality. The position combines people leadership, analytical problem-solving, incident management, and process optimization. You’ll work closely with cross-functional teams to remove operational blockers and continuously improve support workflows. You’ll also contribute to the evolution of AI-driven support tools and automated customer intent mapping. This is a fully remote night-shift position for candidates residing in the Greater São Paulo area, with initial daytime training.

Accountabilities:

  • Coach and support customer service agents in resolving complex cases and applying support policies and tools effectively.
  • Build team capability to independently resolve complex customer issues through active monitoring, targeted training, and effective delegation.
  • Analyze performance trends and customer behavior to identify product gaps, recurring issues, and opportunities for improvement.
  • Conduct root-cause analyses and use data to improve resolution rates and overall customer outcomes.
  • Continuously optimize team workflows and collaborate with Workforce Management, Quality Assurance, Knowledge Management, and other teams to remove operational blockers.
  • Lead incident resolution, coordinating communication with affected customers, internal stakeholders, and senior support leadership.
  • Monitor key performance indicators such as Resolution Rate, Handling Time, Quality, and Adherence.
  • Provide real-time coaching and guidance to help team members meet service standards and performance objectives.
  • Oversee daily operational execution, applying critical thinking to solve problems and connect individual performance with broader business objectives.
  • Monitor the accuracy of automated customer triage and collaborate with Product teams to improve AI-driven intent mapping.
  • Contribute to global projects and taskforces that support operational change and align local team execution with broader strategic priorities.
  • Fluency in English and Spanish is mandatory.
  • Portuguese proficiency is a plus.
  • 2+ years of experience in a customer-facing support role, ideally within banking, technology, telecommunications, or an international contact center.
  • Strong proficiency with Google Business Suite and Slack.
  • Experience using AI-driven customer support tools.
  • Knowledge of prompt engineering and data visualization tools for independently analyzing team-level trends.
  • Strong analytical and problem-solving skills.
  • Self-starter mindset with a proactive, solution-oriented approach and strong sense of ownership.
  • Ability to coach, delegate, prioritize, and support team members effectively.
  • Strong understanding of customer expectations and service quality principles.
  • Deep awareness of data security best practices.
  • Comfortable working in a fast-paced, international, and cross-functional environment.
  • Ability to communicate clearly with customers, support teams, senior leaders, and other stakeholders.
  • Base salary of BRL 10,100 + 20% night-shift premium, with the premium calculated on hours worked during the month.
  • Fully remote work after the initial training period.
  • Position available to candidates residing in the Greater São Paulo area.
  • Monday to Friday schedule from 1:00 AM to 10:00 AM after training.
  • First 15 days of training from 9:00 AM to 6:00 PM.
  • RSUs in a rapidly growing international technology company.
  • Flexible working model.
  • Annual self-development budget.
  • Health and dental allowance for employees and dependents.
  • Company-paid life insurance and Employee Assistance Program (EAP).
  • 30 days of annual vacation.
  • 3 annual “Me” days and 1 volunteer day.
  • Paid 6-week sabbatical after four years with the company.
  • 8 weeks of paid parental leave after one year, plus childcare assistance.
  • Transportation vouchers.
  • Monthly food voucher of BRL 730.
  • Monthly meal voucher of BRL 1,188.
  • TotalPass access to thousands of gyms and studios throughout Brazil.
  • Opportunity to work in a diverse, international, equitable, and inclusive environment.
  • Exposure to customer support operations, data-driven performance management, AI-enabled tools, and global projects.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Jobgether's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Jobgether's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Jobgether's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.