The posting
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Franchise Business Consultant (Remote-Field) based in the United States.
We are seeking an experienced Franchise Business Consultant to support franchisees in strengthening business performance, expanding their operations, and delivering consistent brand standards. In this remote-field role, you will serve as a trusted business advisor, building strong relationships and helping franchise owners achieve sustainable growth. You will analyze financial and operational performance, identify opportunities for improvement, and develop actionable strategies to increase revenue and profitability. Working closely with franchisees and internal teams, you will support new center development, brand initiatives, and franchise renewal activities. This position combines strategic guidance, financial analysis, operational coaching, and hands-on problem-solving across a diverse franchise network. Regular nationwide travel will allow you to engage directly with franchisees and drive measurable business results.
Accountabilities:
- Serve as the primary business advisor and support contact for franchisees in assigned geographic areas, sharing best practices and challenges with fellow consultants.
- Coach and motivate franchisees to achieve operational KPIs, sales targets, profitability goals, and new center development objectives.
- Conduct root cause analyses, develop targeted action plans, and establish follow-up processes to improve accountability and compliance with brand standards.
- Identify opportunities to increase same-store sales, improve unit economics, strengthen margins, and enhance overall franchisee profitability.
- Recommend improvements to daily operations, service quality, business processes, and operational excellence.
- Conduct quarterly business reviews to evaluate financial and operational performance, identify growth opportunities, and establish actionable improvement strategies.
- Use internal platforms, including SMG and FranConnect, to analyze performance data and deliver insights that support business growth.
- Evaluate franchisee goals, profit-and-loss statements, financial constraints, and market conditions to develop tailored recommendations.
- Ensure franchisees comply with applicable business requirements, operating procedures, and brand standards.
- Collaborate with Business Development and Legal teams on franchise renewal discussions, monitor agreement expiration dates, and proactively address financial and operational considerations.
- Support the adoption of brand initiatives and the development of new franchise centers across assigned territories.
- Facilitate training initiatives that equip franchisees with practical tools and insights to improve performance and sustain growth.
- Travel nationally approximately 50%–75% of the time, including overnight visits and meetings with franchisees and staff.
- Perform additional responsibilities as needed to support franchisee success and business objectives.
- At least 5 years of experience within a franchise organization, supporting franchisee performance and unit growth.
- Bachelor's degree or equivalent professional experience.
- Demonstrated success in increasing revenue and profitability while meeting operational targets and brand standards.
- Experience working remotely and managing responsibilities independently across multiple locations or teams.
- Proven ability to analyze and interpret franchisee profit-and-loss statements, identify financial drivers, and recommend strategies to improve profitability.
- Strong relationship-building, influencing, communication, and problem-resolution skills.
- Ability to communicate business concepts, programs, and performance expectations clearly to diverse audiences.
- Strong analytical skills and the ability to turn operational and financial data into practical recommendations.
- Excellent organization and prioritization skills, with the ability to manage multiple projects and requests in a fast-paced, deadline-driven environment.
- Proficiency in Microsoft Word and Excel.
- Experience facilitating training or coaching initiatives that help franchisees improve business performance.
- Willingness and ability to travel overnight and nationally approximately 50%–75% of the time.
- Flexibility to work evenings and weekends when necessary to meet franchisee business needs.
- Work authorization: This position is not eligible for visa sponsorship.
- Health and wellness: Medical, dental, and vision insurance; high-deductible health plan (HDHP) with health savings account (HSA); employer-paid life insurance; disability coverage; mental health support; and employee assistance program (EAP).
- Retirement and financial benefits: 401(k) plan with Safe-Harbor matching.
- Additional voluntary coverage: Options including pet, legal, identity theft, accident, hospital, and critical illness coverage.
- Paid time off: 17 days of PTO, increasing with tenure.
- Paid holidays: 11 paid holidays annually.
- Family leave: Paid parental, adoption, and foster leave.
- Wellness and community: Dedicated wellness and mental health days, plus volunteer days.
- Professional development: Annual professional development stipend of up to $500.
- Employee perks: Weekly office breakfast, employee activities through a Fun Committee, participation in a DE&I Council, employee discounts, and time off to vote.
- Benefits eligibility: Benefits generally begin on the first day of the month following 30 days of employment, subject to applicable plan terms.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
