The posting
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Modern Trade Account Specialist based in India.
This role focuses on managing Modern Trade customer accounts and ensuring smooth, reliable order fulfillment from start to finish. You will serve as a key operational contact for customers, coordinating closely with account managers and internal teams. The position combines customer service, order management, supply chain coordination, and commercial support. You will help resolve service issues, monitor inventory and deliveries, and maintain strong customer relationships. The role also supports promotions, product launches, business reviews, and joint customer initiatives. It offers a collaborative environment where operational excellence and continuous improvement directly contribute to customer satisfaction and business performance.
Accountabilities:
- Serve as the primary operational contact for assigned Modern Trade customers, handling order-related and service matters.
- Manage the end-to-end order process, including order entry, tracking, fulfillment, and delivery coordination.
- Monitor order status, inventory availability, delivery timelines, and service levels to ensure customer satisfaction.
- Coordinate with supply chain, logistics, finance, distributors, and customer teams to resolve stock, order, delivery, and service issues.
- Work closely with Account Managers to support joint business plans, promotions, product launches, and customer-specific requirements.
- Facilitate clear and timely communication between customers, distributors, account teams, and internal functions.
- Track and resolve customer claims, deductions, invoice queries, and related commercial issues.
- Prepare and maintain reports covering orders, sales performance, service levels, and overall account health.
- Support customer reviews, business meetings, performance tracking, and follow-up activities.
- Identify opportunities to improve customer service, order management, processes, and operational efficiency.
- Experience in customer service, account operations, order management, sales operations, supply chain coordination, or a related commercial function.
- Understanding of Modern Trade customer operations and order fulfillment processes.
- Experience coordinating with internal teams such as supply chain, logistics, finance, sales, and customer-facing functions.
- Strong organizational skills and the ability to manage orders, issues, claims, and follow-ups accurately.
- Ability to monitor inventory, service levels, deliveries, and account performance.
- Strong communication and stakeholder-management skills across customers, distributors, account managers, and internal teams.
- Analytical skills for preparing reports, monitoring performance, and identifying operational issues.
- Problem-solving mindset with a proactive approach to resolving customer and service challenges.
- Ability to support promotions, product launches, business reviews, and joint business planning activities.
- Strong attention to detail and commitment to customer satisfaction and operational excellence.
- Ability to work effectively in a collaborative, cross-functional, and remote environment.
- Full-time position.
- Remote role associated with the Mumbai Regional Office.
- Opportunity to work directly with Modern Trade customers and account-management teams.
- Exposure to order management, customer service, supply chain, logistics, finance, and commercial operations.
- Involvement in promotions, product launches, joint business planning, and customer performance reviews.
- Opportunity to contribute to continuous improvement and operational efficiency initiatives.
- Collaborative environment with cross-functional stakeholder interaction.
- Experience in customer account management and business performance tracking.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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