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Open nowPosted 12 hours agoWe saw it 96 min after it went up

Patient Services Specialist

Jobgether4,394 open roles

Where
Canada
Work mode
Remote
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Your applicationOpen nowPatient Services SpecialistJobgether · Canada

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. Jobgether postings stay open a median of 4 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 12 hours ago

Jobgether median: 4 days open

The posting

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Patient Services Specialist based in Canada.

The Patient Services Specialist supports patients, healthcare providers, and payers by coordinating administrative and reimbursement activities for Patient Support Programs. You will help patients navigate reimbursement requirements and facilitate access to prescribed therapies. The role involves working directly with patients, physician offices, private insurers, and provincial drug plans. You will ensure documentation is complete and accurate while helping move reimbursement decisions forward efficiently. Strong communication, organization, and problem-solving skills are essential to delivering a positive patient experience. This is a fully remote opportunity for professionals based in Western Canada, within a collaborative healthcare environment. The position is full-time, with shifts scheduled between 8:00 a.m. and 8:00 p.m. EST.

Accountabilities:

  • Serve as a primary point of contact for patients, insurers, and physician offices regarding reimbursement and patient support documentation.
  • Collect, review, and submit reimbursement forms to private insurers and provincial drug plans.
  • Follow up with insurers and relevant agencies to obtain coverage decisions and provide timely status updates.
  • Maintain accurate case notes, patient records, and documentation within program databases.
  • Escalate complex cases or issues outside program scope according to established procedures.
  • Provide reimbursement updates and program information to healthcare professionals.
  • Support patient follow-up activities on behalf of physician offices to promote continuity of therapy.
  • Respond to inbound inquiries and conduct outbound outreach by phone, email, and fax.
  • Accurately document and report Adverse Events in accordance with program and regulatory requirements.
  • Meet established service levels, quality standards, and performance metrics.
  • Participate in process improvement initiatives, quality programs, and ongoing training.
  • High school diploma or equivalent combination of education and experience.
  • 3+ years of experience in patient services, healthcare administration, reimbursement support, customer service, or a call center environment.
  • Strong verbal and written communication skills in English.
  • Experience interacting directly with patients, customers, or healthcare professionals.
  • Strong administrative, documentation, and data-entry skills.
  • Proven ability to manage multiple priorities while meeting deadlines and service standards.
  • Experience with Patient Support Programs, reimbursement support, specialty pharmacy, or healthcare navigation services is preferred.
  • Knowledge of Canadian private and public drug reimbursement processes is an asset.
  • Experience in healthcare, insurance, pharmaceutical, or biotechnology environments is preferred.
  • Experience working in remote, virtual, or phone-based environments is an asset.
  • Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook, and case management systems.
  • Strong attention to detail and the ability to handle sensitive patient situations with professionalism and empathy.
  • Must reside in British Columbia, Alberta, Saskatchewan, or Manitoba and be legally authorized to work in Canada.
  • Comfortable with extended periods of computer use, phone-based communication, and data entry.
  • Full-time, fully remote position for candidates residing in Western Canada.
  • Work within scheduled program operating hours of 8:00 a.m. to 8:00 p.m. EST.
  • Competitive compensation package based on factors including experience, skills, performance, market conditions, and geographic location.
  • Potential eligibility for additional compensation, including annual bonus or long-term incentive opportunities.
  • Access to a broader benefits and Total Rewards package.
  • Opportunity to contribute directly to patient access and continuity of therapy.
  • Exposure to healthcare reimbursement, patient support programs, and collaboration with multiple healthcare stakeholders.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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