Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 7 hours agoWe saw it 117 min after it went up

Sr. Customer Care Professional

Jobgether3,976 open roles

Where
US
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSr. Customer Care ProfessionalJobgether · US

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Jobgether's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.5% of postings close within 7 days. Measured by our own scanner across the market. Jobgether postings stay open a median of 6 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 8.5%7 days
  4. 15.4%14 days
  5. 34.1%30 days
This job: posted 7 hours ago

Jobgether median: 6 days open

The posting

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Customer Care Professional based in the United States.

Join a customer-focused team dedicated to improving healthcare payment accuracy and helping individuals navigate complex insurance-related inquiries. In this role, you will serve as a primary point of contact, supporting customers with questions related to third-party liability and subrogation. You will conduct professional interviews, gather and verify information, resolve concerns, and maintain accurate case documentation. Working in a fast-paced, technology-driven environment, you will use multiple systems to deliver efficient, high-quality service. This opportunity is ideal for a resourceful communicator who enjoys problem-solving, collaboration, and continuous learning. The position offers remote flexibility for candidates residing in eligible U.S. states.

Accountabilities:

  • Handle inbound and outbound customer inquiries related to potential third-party liability and subrogation matters.
  • Conduct professional customer interviews to collect, verify, and document information about accidents, injuries, insurance coverage, and related claims.
  • Assess customer needs, research inquiries, resolve issues, and determine appropriate next steps in accordance with established procedures.
  • Navigate multiple computer applications simultaneously while communicating with customers and updating case information.
  • Maintain complete, accurate, and timely records of all customer interactions.
  • Protect sensitive information and comply with HIPAA requirements, applicable privacy regulations, and internal policies.
  • Meet established productivity, service quality, attendance, and schedule adherence targets.
  • Collaborate with internal teams and business partners to address customer concerns and support recovery initiatives.
  • Identify opportunities to improve processes and customer experiences, sharing constructive feedback with leadership.
  • Provide guidance, training, or mentoring to less experienced colleagues when needed.
  • High school diploma or GED equivalent.
  • At least one year of customer service experience involving issue resolution, or one year of office experience using telephone and computer systems as primary work tools.
  • Current authorization to work in the United States.
  • Residence in Georgia, Florida, Pennsylvania, Kentucky, Texas, Wisconsin, or Michigan at the time of hire and throughout employment.
  • Availability to work full-time, Monday through Friday, from 10:30 a.m. to 7:00 p.m. Central Time.
  • Proficiency with Windows-based applications and the ability to learn new systems and technologies quickly.
  • Ability to navigate multiple applications while speaking with customers.
  • Strong verbal and written communication skills, with a professional and customer-focused approach.
  • Demonstrated relationship-building, critical-thinking, and problem-resolution abilities.
  • Strong attention to detail, organizational skills, and the ability to manage competing priorities in a fast-paced, team-oriented environment.
  • Comprehensive medical, dental, and vision coverage.
  • Wellness programs and resources to support healthy living.
  • Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
  • Tuition reimbursement opportunities to support professional development.
  • Paid time off to recharge and maintain work-life balance.
  • Paid holidays and sick time.
  • Leave options to support important life events.
  • Life and disability insurance.
  • Optional supplemental coverage, including critical illness, accident, hospital indemnity, legal services, and identity protection.
  • Employee Assistance Program (EAP), providing free and confidential counseling and support.
  • Remote work flexibility for eligible positions.
  • Flexible scheduling opportunities in select roles.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Jobgether's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Jobgether's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Jobgether's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.