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Open nowPosted 34 hours ago

Customer Service Officer

Jost22 open roles

Where
Geel, Anvers, Belgique
Work mode
On site
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Your applicationOpen nowCustomer Service OfficerJost · Geel, Anvers, Belgique

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Jost's own form.

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The clock on this job

Early applications get read.

12.4% of postings close within 7 days. Measured by our own scanner across the market. Jost postings stay open a median of 18 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.4%7 days
  4. 20.0%14 days
  5. 35.5%30 days
  6. 58.6%60 days
This job: posted 34 hours ago

Jost median: 18 days open

The posting

What we offer

  • The opportunity to join a family-owned group with an international presence in the transport and logistics sector.
  • A varied role combining customer service, administrative follow-up and operational coordination.
  • A dynamic working environment where teamwork, communication and a customer-oriented approach are essential.
  • The opportunity to work closely with different internal departments and contribute to customer satisfaction.

Responsibilities

Customer Service & After-Sales Support

  • Handle after-sales enquiries, covering commercial, administrative and operational aspects of road transport using curtainsider trucks.
  • Communicate with customers by email and telephone regarding rates and charges, loading and unloading arrangements, transport details and other enquiries.
  • Provide customers with clear and accurate information and ensure their requests are handled efficiently.
  • Maintain a professional and customer-oriented approach when dealing with questions, complaints and operational issues.

Complaint Management & Follow-up

  • Gather all relevant information required to investigate customer complaints.
  • Ensure appropriate follow-up of each case and forward complaints to the relevant Operations and Invoicing departments.
  • Coordinate with the relevant internal teams to ensure complaints are handled efficiently.
  • Keep track of ongoing cases and ensure that the necessary information is communicated to the relevant stakeholders.

Operational Coordination & Problem-solving

  • Independently investigate operational enquiries and identify appropriate solutions.
  • Liaise with the Dispatch team or consult the Planning department when necessary to obtain the required information.
  • Coordinate with internal departments to resolve customer issues and ensure an effective flow of information.
  • Contribute to smooth daily operations by providing accurate information and ensuring timely follow-up of customer requests.

Profile

Education & Experience

  • You hold a bachelor's degree or have equivalent professional experience.
  • You have at least 2 years of experience in the transport sector, ideally in a customer service role.
  • Experience in customer service within the road freight transport sector, specifically involving curtainsider trucks rather than container transport, is a strong asset.
  • You have a good understanding of customer service processes and the operational aspects of road transport.

Languages

  • You are proficient in Dutch, English and French, both spoken and written.

Personal Skills

  • You have a strong customer focus and a service-oriented mindset.
  • You possess excellent communication skills and are comfortable interacting with customers by email and telephone.
  • You are accurate, detail-oriented and well organised.
  • You have strong problem-solving skills and can work independently to find solutions.
  • You are able to work under pressure and manage competing priorities.
  • You are a team player who collaborates effectively with different departments.
  • You have good administrative skills and ensure rigorous follow-up of files and customer requests.
  • You combine a commercial mindset with a strong commitment to customer satisfaction.

About JOST

Founded in 1958, JOST is a family-owned group and a leading player in the transport and logistics sector across Europe and Tunisia.

We provide tailored road and multimodal transport solutions, as well as warehousing and logistics services.

A few key figures:

  • More than 4,000 employees across 10 countries
  • 2,100 trucks and 4,500 trailers
  • 810,000 m² of warehousing space across Europe
  • €441 million in consolidated revenue
  • 54 companies operating across 5 currencies

Joining JOST means becoming part of a growing family-owned business with international ambitions and a continuous commitment to innovation in the transport and logistics sector.

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