The posting
Our employer partner is a Non-profit organization and currently looking to add an experienced RAP Operations Team Lead to their team!
Job Overview:
The RAP Operations Team Lead oversees the daily operations of a temporary accommodation facility supporting refugees through the Resettlement Assistance Program. The role involves supervising frontline staff, coordinating client caseloads and settlement services, managing schedules, monitoring program compliance, and ensuring effective service delivery. It also includes operational planning, reporting, staff development, and coordination with external service providers to support refugees during their initial resettlement in Canada.
Key Responsibilities:
- Provide on-site supervision, leadership, and operational support to frontline RAP staff working at temporary accommodation facilities.
- Coordinate staff workloads and client caseload assignments, ensuring timely and effective delivery of services to new arrivals.
- Manage staff schedules, time-off requests, task delegation, and professional development opportunities.
- Monitor staff performance and ensure compliance with organizational policies, program procedures, and service delivery standards.
- Participate in the recruitment, onboarding, orientation, and training of new employees.
- Support senior management with program planning, reporting, evaluation, outcome tracking, and implementation activities.
- Oversee program databases, electronic filing systems, and internal reporting tools to ensure accurate documentation and data integrity.
- Coordinate team meetings, information-sharing sessions, and collaboration activities to improve service delivery.
- Plan and schedule client activities at temporary accommodation facilities and allocate the necessary staff and resources.
- Provide operational coverage when required, including supporting food services, client engagement, and enforcement of accommodation guidelines.
- Monitor client safety and well-being, addressing concerns and intervening when necessary.
- Respond to emergencies and escalating situations in accordance with established policies and protocols.
- Coordinate and oversee external service providers operating on-site, including government and community service agencies.
- Maintain and update program resources, orientation materials, manuals, spreadsheets, and operational documentation.
- Perform additional duties as required to support program operations.
Qualifications:
- Post-secondary degree or diploma in Settlement Work, Social Work, Social Sciences, or a related field; equivalent experience in settlement, social services, or international humanitarian work may be considered.
- Minimum of 5 years of experience in refugee resettlement, settlement services, case management, or a related human services field working with refugee or immigrant populations.
- At least 2 years of experience in a leadership or supervisory capacity, either formally or informally.
- Strong understanding of the Resettlement Assistance Program (RAP), including refugee resettlement processes, service delivery standards, and program requirements.
- Experience with staff scheduling, workload coordination, meeting planning, and operational management.
- Experience in project management, community engagement, partnership development, and organizational capacity building is preferred.
- Demonstrated ability to coordinate multiple teams and stakeholders toward shared objectives.
- Advanced proficiency in Microsoft 365 applications, including Word, Teams, SharePoint, and Outlook, as well as client information management systems such as iCARE.
- Strong understanding of the challenges faced by refugees and the organizations providing settlement and resettlement services.
- Ability to maintain confidentiality when handling sensitive client information and documentation.
- Proven ability to train, organize, delegate tasks, evaluate performance, and coach team members.
- Excellent written and verbal communication, documentation, interpersonal, and relationship-management skills.
- Strong analytical, problem-solving, and decision-making abilities, with the capacity to manage competing priorities and operational challenges.
- Excellent organizational and time-management skills, attention to detail, and ability to multitask effectively.
- Fluency in English is required; knowledge of additional languages such as Arabic, Somali, Dari/Pashto, Tigrinya, French, or Rohingya is an asset.
- Ability to obtain a Vulnerable Sector Police Background Check.
We thank all applicants interested in this opportunity; however, please note that only selected candidates will be contacted regarding next steps.
Recruitment Transparency & Compliance Statement
Jumpstart Refugee Talent advertises Ontario-based employment opportunities in alignment with the Employment Standards Act (ESA) job posting requirements effective January 1, 2026.
As a third-party sourcing organization, Jumpstart reviews publicly advertised postings to support compliance with applicable requirements, including:
- Review of compensation disclosures
- Prohibition on “Canadian experience” requirements
- Disclosure of artificial intelligence use (where applicable)
- Maintenance of posting records for compliance purposes
- Procedures to identify and address potentially fraudulent or misleading job postings
Jumpstart does not conduct hiring or make employment decisions. Employers remain responsible for final recruitment processes and employment determinations.
