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Open nowPosted 17 days ago

DaaS Engineer

keppel187 open roles

Where
Singapore
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Your applicationOpen nowDaaS Engineerkeppel · Singapore

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The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. keppel postings stay open a median of 21 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted 17 days ago

keppel median: 21 days open

The posting

JOB DESCRIPTION

Job Responsibilities

  • Provide L2 technical support and advice to users on systems-related issues or queries
  • Perform administration/maintenance and works toward continuous optimization of systems performance related to Microsoft 365 & MDM product e.g Intune
  • May need to be on standby with on-call availability with varied shifts including nights, weekends and holidays during critical cutover or L1 incident management
  • Provide technical support for multiple customer environments on End User Devices operations
  • Provide support for Windows operating systems (OS), end-users software and applications
  • Develop and maintain technical documentation related to design, UAT, configuration, usage, troubleshooting, etc., for all Microsoft 365 & applications and services of MDM products
  • Work closely with Service Delivery Managers and Technical Managers to deliver operational service excellent to meet customer expectation
  • Provide support to project implementation and documentation.
  • Provide technical solution for project delivery and handle and resolve all technical aspects, with hands on approach
  • Work closely with Project Manager to deliver high-quality project implementation
  • Develop and maintain PowerShell scripts used to manage / support the Microsoft 365 & Intune
  • Any ad-hoc duties as assigned

Job Requirements:-

  • At least Diploma in any IT related courses
  • At least 3 - 5 years of IT experience. ICT experience in providing end user devices support / migration / implementation.
  • Fundamental knowledge of Microsoft 365 (Intune, Microsoft Teams, SharePoint online, Exchange Teams and Azure AD)
  • Familiarise with endpoint device management tools:
  • On-prem - Active Directory environment Group Policies (GPOs) related to endpoint devices. Other e.g. SCCM, BitLocker, LAPS
  • Familiarise with endpoint devices operating system (OS). Windows 10/11. Advantageous to know MacOS, iOS, Chrome OS
  • Candidates are required to handle clients professionally during all interfaces, and are customer oriented, and work effectively both independently and in a team environment
  • To have Microsoft 365 related certifications MD102, MS102, CompTIA A+, etc
  • Technical accredited competency for: Major hardware system vendors (e.g Lenovo, HP & Dell)
  • Basic programming knowledge e.g. PowerShell and Visual basic scripting
  • Office Productivity tools for writing and presentation skills needs.
  • Knowledge of IT lifecycle management
  • Knowledge of ITSM - Incident Management, Problem Management, Change Management, Asset Management, Patch Management '

#LI_KK1

#KTS

JOB REQUIREMENTS

Please refer to job description for more details.

BUSINESS SEGMENT

Connectivity

PLATFORM

Operating Division

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