Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 20 days ago

Service Delivery Manager

keppel187 open roles

Where
Singapore
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowService Delivery Managerkeppel · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on keppel's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. keppel postings stay open a median of 21 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted 20 days ago

keppel median: 21 days open

The posting

JOB DESCRIPTION

Key Responsibilities

Service Delivery & Operations

  • Manage end-to-end service delivery across multiple customer accounts
  • Act as the primary operational point of contact for clients
  • Ensure SLA/KPI achievement and contractual compliance
  • Oversee performance across Service Desk, Infrastructure, Cloud, Network, Security, and EUC
  • Coordinate cross-functional teams, vendors, and stakeholders
  • Manage escalations, risks, and service priorities

Customer & Governance Management

  • Build strong relationships with customer stakeholders
  • Lead governance meetings, service reviews, and QBRs
  • Present service performance, risks, and improvement initiatives
  • Drive customer satisfaction and handle escalations

Operational Governance

  • Monitor SLA performance, KPIs, ticket trends, and service quality
  • Ensure adherence to ITIL processes (Incident, Problem, Change Management)
  • Maintain operational documentation (SOPs, runbooks, reports)
  • Manage vendor performance and contractual obligations

Service Transition & Continuous Improvement

  • Support onboarding and transition to BAU operations
  • Identify operational risks and gaps during transition
  • Drive service improvement, automation, and optimization initiatives

Collaboration

  • Partner with Sales/Account teams on customer retention and growth
  • Work with technical teams and vendors to ensure seamless service delivery

Requirements

  • Degree/Diploma in IT, Computer Science, Engineering, or related field
  • Minimum 5 years of experience in IT Service Delivery within a Managed Services environment
  • Proven experience managing multiple customer accounts
  • Experience leading cross-functional technical teams and vendors
  • Strong knowledge of ITIL processes and service management practices
  • Excellent stakeholder management, communication, and presentation skills

#LI-KK1

#KTS

JOB REQUIREMENTS

please refer to job description for more details.

BUSINESS SEGMENT

Connectivity

PLATFORM

Operating Division

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against keppel's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on keppel's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    keppel's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.