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Open nowPosted today

Especialista de Servicios de Ciberseguridad - Telecomunicaciones

Khana Consultores10 open roles

Where
Lima, Lima, Peru
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Your applicationOpen nowEspecialista de Servicios de Ciberseguridad - TelecomunicacionesKhana Consultores · Lima, Lima, Peru

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Khana Consultores's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. Khana Consultores postings stay open a median of 12 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted today

Khana Consultores median: 12 days open

The posting

Descripción del puesto

Buscamos profesionales con experiencia en servicios de ciberseguridad gestionados, gestión de clientes corporativos y seguimiento de indicadores de servicio, preferentemente en empresas de telecomunicaciones, proveedores de servicios de seguridad gestionada (MSSP) o integradores tecnológicos.

  • Atender y gestionar los requerimientos técnicos de la cartera de clientes asignada, relacionados con los servicios de ciberseguridad.
  • Verificar el cumplimiento de los acuerdos de nivel de servicio (SLA), indicadores de desempeño (KPI) y condiciones técnicas contratadas.
  • Elaborar reportes técnicos y ejecutivos para los comités de servicio con clientes corporativos.
  • Coordinar las actividades técnicas de implementación y puesta en operación de nuevos clientes y servicios de ciberseguridad.
  • Identificar oportunidades de mejora, optimización y ampliación de los servicios, proponiendo recomendaciones técnicas según las necesidades de los clientes.
  • Coordinar con los equipos técnicos y las áreas involucradas para asegurar la continuidad y calidad de los servicios.
  • Realizar seguimiento a incidentes, requerimientos y compromisos de servicio, promoviendo la mejora continua.

Requisitos

  • Profesional de Ingeniería de Sistemas, Ingeniería de Telecomunicaciones, Ingeniería de Ciberseguridad o carreras afines.
  • Experiencia mínima de 3 años en ciberseguridad o tecnologías de la información.
  • Experiencia en gestión de servicios, gestión de cuentas o atención a clientes corporativos, preferentemente en empresas MSSP, operadores de telecomunicaciones o integradores tecnológicos.
  • Conocimiento de servicios de ciberseguridad gestionados: MDR/EDR, SOC, gestión de vulnerabilidades, firewalls, Anti-DDoS, WAF, ethical hacking e inteligencia de amenazas.
  • Conocimientos de ITIL 4 y gestión de niveles de servicio, incidentes, cambios y mejora continua.
  • Experiencia en gestión de relaciones con clientes, negociación y manejo de conflictos.
  • Experiencia en elaboración de reportes ejecutivos e indicadores de servicio.
  • Manejo de herramientas ITSM/CSM, preferentemente ServiceNow.
  • Inglés intermedio hablado.
  • Microsoft Office avanzado.

Conocimientos indispensables

  • Servicios de ciberseguridad gestionados: MDR/EDR, SOC, gestión de vulnerabilidades, firewalls, Anti-DDoS, WAF, ethical hacking e inteligencia de amenazas.
  • Gestión de servicios bajo ITIL 4: niveles de servicio, gestión de incidentes, cambios y mejora continua.
  • Gestión de clientes corporativos: relaciones con clientes, negociación y manejo de conflictos.
  • Reportería e indicadores: elaboración de reportes ejecutivos, seguimiento de KPI y cumplimiento de SLA.
  • Herramientas ITSM/CSM: manejo de ServiceNow u otras plataformas equivalentes.

Conocimientos deseables

  • Gestión de proyectos.
  • Conocimiento de contratos de servicios, acuerdos de nivel de servicio (SLA) y procesos de facturación.
  • Conocimiento de normativa y marcos de ciberseguridad, como ISO/IEC 27001 y NIST Cybersecurity Framework (NIST CSF).

Certificaciones

Indispensables: ITIL 4 Foundation y al menos una certificación de ciberseguridad, como CompTIA Security+, ISC2 Certified in Cybersecurity (CC) o equivalente.

Deseables: CISSP, CISM, ITIL 4 Managing Professional, SIAM, PMP o certificaciones Scrum.

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Khana Consultores's form

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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