The posting
Job Description/KPI: As a Contact Center Agent or Customer Service Representative the responsibilities include: • Obtains client information by answering telephone calls; interviewing clients; verifying information; providing email support to clients. • Establishes policies by entering client information; • Informs clients by explaining procedures; answering questions; providing information. • Improves processes by reporting problems, gathering data and processing accounts • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. • Updates job knowledge by studying new product descriptions; participating in educational opportunities. • Perform other related duties as assigned



