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Open nowPosted 22 days ago

IT Support Specialist

Korpack16 open roles

Where
Bloomingdale
Work mode
On site
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Your applicationOpen nowIT Support SpecialistKorpack · Bloomingdale

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Korpack's own form.

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The clock on this job

Early applications get read.

11.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.2%3 days
  3. 11.3%7 days
  4. 17.5%14 days
  5. 34.2%30 days
  6. 43.5%60 days
This job: posted 22 days ago

The posting

We're looking for a hands-on IT Support Specialist to keep our offices, warehouses, and production lines running. You'll be the go-to person for users, devices, printers, and the systems our operations depend on. You'll work closely with maintenance, operations, and outside vendors.

What you'll do

  • Run onboarding and offboarding: set up laptops, accounts, VPN access, and Acumatica users, and manage access removal and mailbox delegation.
  • Manage IT inventory: asset tagging, laptop tiers, ordering equipment and supplies, organizing the IT closets, and recycling retired equipment.
  • Administer SOTI MDM, including deployment, licensing, device profiles, and troubleshooting.
  • Support COLOS labeling and OEE systems: set up machine connections, manage lines and devices at both sites, and coordinate with the vendor help desk.
  • Set up and troubleshoot printers, including Zebra label printers, MFG labels in Acumatica, and toner monitoring.
  • Troubleshoot warehouse Wi-Fi, coordinate with ISPs, and support heat mapping and backup connectivity projects.
  • Maintain Active Directory and manage temporary users in SOTI and Alta Open.
  • Support Acumatica by building dashboards, generic inquiries, and business events, and by resolving access issues.
  • Maintain the work order automation, including routing failures and managing scanner and printer access.
  • Maintain conference room tablets and displays.
  • Provide day-to-day helpdesk support for staff.

What we're looking for

  • 2+ years of IT support or helpdesk experience, ideally in manufacturing, warehouse, or distribution.
  • Strong hardware, printer, and Wi-Fi troubleshooting skills.
  • Experience with Active Directory and Microsoft 365 administration.
  • A self-starter who is organized, documents their work, and can own tasks independently.
  • Comfortable on warehouse floors and moving between our two locations.

Nice to have

  • Experience with Acumatica or another ERP system.
  • Experience with SOTI or another MDM platform.
  • Experience with Zebra printers and COLOS.
  • Basic scripting skills, such as Excel macros/VBA, PowerShell, or simple web code.
  • A CompTIA A+ or Network+ certification.
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    The review screen in CV Rocket: how each CV was read, round by round.

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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