The posting
Join our Dynamic Team at LCI Melbourne! Are you passionate about student recruitment and helping creative individuals pursue their educational goals? LCI Melbourne, a globally recognised institute of higher education in art, design, and entrepreneurship, is seeking a dedicated Admissions Advisor to join our growing team. This is a fantastic opportunity to play a pivotal role in shaping the future of student admissions and contributing to the growth of our creative community. As LCI Melbourne continues to expand, we require a proactive and results-driven individual to support our admissions efforts, engage prospective students, and build relationships with key stakeholders. This role is integral to maintaining a culture of student-centred excellence and fostering a vibrant, inclusive learning environment. The ideal candidate:
Thrives in a dynamic, fast-paced, and goal-driven environment.
Possesses a strong customer service focus.
Embraces global challenges and consistently aims to meet or exceed targets with a positive, can-do attitude.
Communicates effectively, engaging comfortably with diverse audiences.
Is self-motivated, demonstrating creativity, rigor, and a willingness to take calculated risks in pursuit of growth.
Available to commence immediately or at short notice.
This is a student-facing and account management role, requiring a collaborative individual to assist the team in developing, implementing, evaluating, and refining customer-driven strategies for LCIM. Key Roles and Responsibilities:
Apply admissions policies fairly and consistently, ensuring all prospective students receive accurate written information about fees, entry requirements, credit arrangements, and withdrawal policies prior to enrolment, in line with HESF Standards 1.1 and 7.2.
Maintain complete and accurate admissions records and contractual documentation, supporting LCIM's obligations as a TEQSA-registered provider.
Organize and lead presentations, campus tours, open days, expos, and school visits for domestic and international students and their influencers, including career practitioners, agents, parents, and teachers.
Attend up to a maximum of 12 Saturdays per calendar year (rostered in advance) to conduct tours, admissions consultations, and lead follow-up activities; time-in-lieu applies.
Provide expert advice to prospective domestic and international students on prerequisites, admission processes, credit transfers, pathways, scholarships, and recognition of prior learning, consistent with HESF Standards 1.1 and 1.2.
Support the pre-enrolment transition experience by connecting students to orientation information and appropriate referrals, contributing to successful entry into study consistent with HESF Standard 1.3.
Serve as the primary point of contact for a portfolio of students, schools, and agents, building and maintaining strong relationships that support admissions pipeline development and conversion outcomes.
Contribute to the development and implementation of global admissions strategies, monitoring lead-to-student conversion rates and identifying opportunities to improve performance across intake cycles.
Maintain and utilise the CRM database to accurately track all student and school interactions, and generate regular reports on admissions trends, lead volumes, and conversion outcomes to support continuous improvement.
Collaborate with the Marketing team on recruitment events, publications, and nurture communications, ensuring all representations of LCIM's programmes are accurate and compliant with HESF Standard 7.1.
Actively participate in and contribute to strategic priorities across the business.
Skills, Knowledge and Attributes
Communication: Strong oral and written communication skills, with the ability to engage effectively with diverse stakeholders and present complex information clearly and accessibly.
Problem-Solving: Creative and resourceful approach to generating cost-effective admissions solutions, with a proactive and results-oriented mindset.
Planning & Organising: Excellent organisational and time management skills, with proven ability to manage multiple priorities concurrently and develop systems that enhance operational effectiveness.
Learning & Technology: Proficiency in Microsoft Office, CRM software, and data-management systems, with a commitment to continuous improvement of technical skills.
Self-Management: Genuine commitment to educational excellence and LCIM's values, with a high level of self-discipline, accountability, and professionalism.
Teamwork: A strong team player capable of collaborating effectively across cross-functional and global teams, fostering a positive and cooperative working environment.
Commitment: Genuine commitment to educational excellence and alignment with LCIM’s values.
Technology Savvy: Proficiency in Microsoft Office and CRM software.
Customer Service: Experience in customer service, admissions or marketing within an educational context is desirable.
Skills, Knowledge and Attributes
Strong communication, customer service, and interpersonal skills.
Excellent professional, organizational and time management skills.
Proven ability to develop and manage policies, systems, and procedures.
Proficiency in implementing and updating data-management systems and processes.
A commitment to providing exceptional service and attention to detail in managing client relationships.
Creative problem-solving skills for generating cost-effective admissions solutions.
A strong team player, capable of collaborating across cross-functional and global teams.
Genuine commitment to educational excellence and alignment with LCIM’s values.
Proficiency in Microsoft Office and CRM software.
Experience in customer service, admissions or marketing within an educational context is desirable.
Qualifications required for this position:
An undergraduate degree in marketing, communication, or a related field, OR a combination of relevant education and significant experience.
Minimum 1–2 years of experience in customer service, marketing, sales, or communications, preferably within a higher education environment.
Additional Requirements
Hold, or be willing to obtain, a valid Victorian Working with Children Check (WWCC).
Hold a current and valid Victorian driver’s licence.
Be comfortable undertaking occasional manual tasks, such as loading and unloading promotional materials.
Be flexible to work occasional early mornings, evenings and weekends to support recruitment activities and events. Time off in lieu (TOIL) will be provided where applicable.
What We Offer In addition to the annual salary, the position offers an incentive scheme rewarding successful student enrolment outcomes.
How to Apply Please submit your application here. For more information about LCI Melbourne and our courses, please visit www.lcimelbourne.edu.au. Please note that only shortlisted candidates will be contacted for an interview.
