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Open nowPosted 11 hours ago

Associate (A1)

LenDenClub19 open roles

Where
Mumbai
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Your applicationOpen nowAssociate (A1)LenDenClub · Mumbai

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on LenDenClub's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. LenDenClub postings stay open a median of 5 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 11 hours ago

LenDenClub median: 5 days open

The posting

About LenDenClub

LenDenClub is a leading Peer-to-Peer (P2P) Lending platform in India, leveraging technology to connect borrowers and lenders seamlessly. We are looking for driven individual performers to join our growing collection team.

Role Overview

As a Collection Associate, you will be responsible for following up with customers regarding overdue payments, negotiating payment arrangements, and maintaining accurate collection records in our CRM system.

Key Responsibilities

● Reach out to customers with overdue accounts via phone calls, emails, and messages to secure payments.

● Understand customer payment delays and provide realistic resolution options or payment plans within guidelines.

● Maintain clear, precise, and updated logs of customer interactions in the CRM software.

● Monitor regular payment tracking sheets using basic Excel tools.

● Coordinate with internal risk and operations teams to escalate persistent collection issues.

● Meet daily and monthly collection targets while strictly adhering to compliance and code of conduct.

Requirements & Qualifications

● Experience: Minimum 6 months of experience in tele-collections, recovery, or customer support (preferably in P2P, Fintech, Banking, or NBFCs).

● Education: Graduate or Higher Secondary (10+2) in any stream.

●Skills:

○ Good verbal communication skills (Hindi & English; regional languages are a plus).

○ Basic knowledge of MS Excel (VLOOKUP, basic formulas, filters) and CRM tools.

○ Strong negotiation and persuasive skills.

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