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Open nowPosted 25 days ago

Duty Manager

level6 open roles

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This job: posted 25 days ago

The posting

LEVEL is a long-haul airline based in Barcelona and part of the IAG group. The company is customer-centric and places a strong emphasis on values such as commitment, an open attitude, a constant drive for improvement, and making travel easy for their customers. With a focus on providing an exceptional customer experience, LEVEL is committed to delivering top-notch service and exceeding the expectations of their passengers

Job Purpose The Duty Manager is a key role within LEVEL’s Operations Control Center and is responsible for ensuring the smooth execution of the daily operation.

The role acts as the central operational coordinator during the shift, liaising with all relevant internal and external stakeholders to drive operational excellence, ensure timely decision-making, and minimize operational disruption.

In case of irregular operations, the Duty Manager collects and assesses all relevant information from the involved areas, evaluates available options, and determines or recommends the most effective course of action in line with company objectives. The role balances safety, operational performance, customer impact, crew and aircraft constraints, cost, and recovery opportunities.

Main Responsibilities - Tasks

  • Actively manage and coordinate the daily operation across all relevant areas, including Flight Dispatch, Crew Control, Ground Operations, Customer Response, Maintenance, Network Control, airports, handling agents, fuel providers, and other operational stakeholders.
  • Monitor operational performance during the shift and proactively drive actions to meet or exceed key operational KPIs, including punctuality, regularity, customer impact, and operational stability.
  • Identify operational risks early and ensure timely escalation, coordination, and follow-up with the responsible stakeholders.
  • Lead the operational coordination during disruptions by collecting all relevant facts, consulting the required stakeholders, assessing options, and driving the most effective recovery plan.
  • Support sound operational decision-making by ensuring that decisions are based on complete, accurate, and timely information.
  • Ensure clear communication between all involved parties during normal and disrupted operations.
  • Follow up on agreed actions and ensure that operational decisions are executed effectively.
  • Promote a culture of accountability, collaboration, and continuous improvement within the OCC environment.

Main Relationships

The Duty Manager reports to the Head of OCC & Crew Operations and works within the iOCC in close coordination with all operational stakeholders required to ensure a safe, punctual, and efficient operation.

Actively manage and coordinate the daily operation across all relevant areas, including Flight Dispatch, Crew Control, Ground Operations, Customer Response, Maintenance, Network Customer Recovery, airports, handling agents, fuel providers, and other operational stakeholders.

Education

Bachelor’s degree or equivalent relevant operational experience.

Experience

Minimum of 5 years’ experience in an airline Operations Control Center or similar operational environment.

Experience in disruption management, operational decision-making, stakeholder coordination, and airline recovery processes is highly desirable.

Competencies

  • Strong operational judgement and decision-making skills.
  • Excellent problem-solving and analytical skills.
  • Ability to remain calm and effective under pressure.
  • Strong communication, coordination, and stakeholder-management skills.
  • Proactive mindset with the ability to challenge, escalate, and drive results.
  • Strong organizational skills and attention to detail.
  • Team player with a flexible and collaborative attitude.
  • Ability to prioritize competing operational demands in a time-critical environment.

Languages

Spanish: B2/C1 English: B2/C1

Other

The Duty Manager position is based in LEVEL’s OCC at the Barcelona headquarters in Viladecans.

The role requires flexible working hours and participation in a shift-work system, rotating shifts, evenings, nights, weekends, and public holidays, as flights may operate at any time of the day.

Knowledge of AIMS, LIDO, and Resiber would be considered an asset.

Location

Viladecans, Barcelona

Our benefits 💙💚

  • Staff travel

Enjoy discounted flights not only with LEVEL. Explore the world at more affordable prices.

  • Flex Benefits

There are flexible benefits available for services like meals, transport, childcare, trainings, and Health Insurance.

  • Employee Cafeteria & Canteen

Start your day right with a delicious breakfast, grab a quick snack during breaks, or choose from a variety of enticing menu options in our employee cafeteria and canteen at special prices!

  • Gym Discount

As an employee, you will have access to a special discount on the gym membership. This will allow you to enjoy facilities, fitness classes, consult with a professional nutritionist, and much more!

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