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Open nowPosted 30 days ago

Líder de Postventas - Maquinaria

LG Consultores44 open roles

Where
Bogotá, Bogotá, Colombia
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Your applicationOpen nowLíder de Postventas - MaquinariaLG Consultores · Bogotá, Bogotá, Colombia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on LG Consultores's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. LG Consultores postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 30 days ago

LG Consultores median: 1 days open

The posting

Descripción del puesto

Buscamos un Supervisor de Customer Experience y Garantías, responsable de liderar la operación de experiencia del cliente, servicio y garantías, asegurando una atención oportuna y de calidad a consumidores y distribuidores.

Tendrá a su cargo el liderazgo y desarrollo del equipo, el seguimiento de indicadores de servicio y satisfacción, la coordinación de los procesos de garantía y la resolución de casos críticos. Asimismo, impulsará proyectos de mejora continua, automatización y estandarización de procesos, articulando las diferentes áreas de la organización para fortalecer el servicio posventa y la experiencia del cliente.

Requisitos

  • Profesional en Administración, Ingeniería o carreras afines.
  • Mínimo 3 años de experiencia en compañías de maquinaria agrícola, maquinaria amarilla o maquinaria de construcción.
  • Experiencia liderando equipos de experiencia del cliente, servicio al cliente o garantías.
  • Experiencia en gestión de garantías, atención a consumidores y distribuidores, y resolución de casos críticos.
  • Experiencia en seguimiento de indicadores operativos y de satisfacción del cliente, así como en implementación de mejoras en el servicio.
  • Conocimiento de herramientas de calidad y análisis de causas, como 8D, Ishikawa o los cinco porqués.
  • Manejo avanzado de Microsoft Office, Power BI y herramientas de análisis de datos.
  • Inglés avanzado.
  • Deseable especialización en Gestión, Experiencia del Cliente, Gestión de Servicios o áreas relacionadas, y conocimientos en metodologías Lean, PDCA o Six Sigma.
  • Habilidades de liderazgo, comunicación, gestión de conflictos, planeación y orientación al cliente y a resultados.

Beneficios

Salario: $9.000.000 mensuales + beneficios corporativos.

Contrato: a término indefinido.

Modalidad: presencial.

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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on LG Consultores's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    LG Consultores's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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  • Who got the interview, and who heard nothing

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