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Open nowPosted 35 days ago

直营门店管理负责人

li/referral788 open roles

Where
Beijing, Chinese Mainland
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Your applicationOpen now直营门店管理负责人li/referral · Beijing, Chinese Mainland
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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. li/referral postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 35 days ago

li/referral median: 1 days open

The posting

1. 直营门店策略 负责直营门店整体经营战略、年度经营规划及阶段性业务目标制定,围绕经营利润、用户满意度等核心指标,搭建门店经营管理体系并推动落地。统筹制定直营网络分级运营及经营提升策略,持续提升直营体系的经营质量与规模效益。 2. 直营门店经营与损益管理 对直营门店整体经营结果负责,统筹收入、售后产值、毛利水平、费用预算、人效等核心经营指标。 建立门店经营分析与预警机制,定期开展经营复盘,识别经营风险和增长机会,确保年度经营目标达成。 3. 门店运营体系与标准化建设 统筹搭建并持续迭代直营门店运营管理体系、服务标准体系及标准化作业流程(SOP),覆盖预约确认、服务接待、维修交付、客诉处理、零件管理、门店安全、现场管理等全业务场景。 推动运营流程精简、标准统一及复制落地,持续提升门店运营效率、服务一致性和直营网点可复制能力。 4. 客户体验与满意度体系管理 与用户体验团队配合,识别影响客户体验的关键问题,推动根因治理和跨部门协同改善,持续提升客户满意度及品牌口碑。 5. 区域及多门店运营管理 负责区域门店及多门店经营管理机制建设,明确总部、区域与门店的经营职责、授权和管理边界; 搭建门店分层运营、业绩排名、经营诊断、巡店辅导及帮扶机制,针对不同经营阶段和能力水平的门店制定差异化提升方案,推动优秀经验复制与低效门店改善。 6. 数字化与业务系统建设 基于直营门店实际业务场景及运营管理需求,统筹梳理CRM、DMS、工单、预约、客户运营、库存、数据看板等系统优化需求。 7. 经营风险、合规与安全管理 负责直营门店经营风险、服务质量风险、客户投诉风险、资金及库存风险、安全生产与合规风险的日常管理。 建立门店经营巡检、风险预警、重大问题升级和闭环整改机制,保障直营体系规范、稳定、安全运营。

1. 本科及以上学历,工商管理、市场营销、汽车工程、运营管理等相关专业优先;硕士学历或具备MBA背景者优先。 2. 10年以上汽车行业售后服务管理、门店运营、渠道管理经验,其中至少5年以上直营体系、区域运营或多门店经营管理经验。 3. 具备汽车主机厂、新能源品牌、豪华品牌经销商集团或大型直营连锁体系总部工作经验;有从0到1搭建直营运营体系、直营网点快速扩张或经营扭亏经验者优先。 4. 熟悉汽车售后服务门店全业务流程,包括但不限于机电/钣喷维修运营、客户关系管理、零件管理、保险金融、投诉处理及门店现场管理等。 5. 具备较强的P&L经营管理能力,能够围绕收入、毛利、费用、库存、人效、坪效、客户满意度等核心指标,制定经营策略并推动经营目标达成。 6. 具备成熟的多门店、跨区域运营管理能力,能够搭建总部—区域—门店三级管理机制,并通过数据诊断、巡店辅导、经营复盘及专项改善提升门店整体经营质量。 7. 具备较强的标准化体系建设能力,有门店SOP、服务标准、运营手册、巡检机制、绩效体系或培训体系从设计到落地的成功经验。 8. 具备优秀的数据分析与经营洞察能力,熟悉门店经营核心指标及分析方法,能够通过数据识别业务问题、判断经营趋势,并形成可执行的经营改善方案。 9. 具备较强的客户体验和服务质量管理能力,熟悉满意度、NPS、CSI、客户投诉及服务质检等管理机制,能够推动客户问题从个案处理走向体系化根因治理。 10. 具备较强的项目管理和数字化意识,有CRM、DMS、工单系统、预约系统、客户运营平台、经营数据看板等业务系统建设或优化经验者优先。 11. 具备卓越的跨部门沟通、资源整合和影响力,能够有效协调销售、服务、市场、技术、零件、供应链、财务及产品等部门,共同推动复杂项目落地。 12. 具备较强的组织领导力和人才培养能力,能够带领区域运营团队及门店管理团队,建立结果导向、客户导向和持续改善的组织文化。 13. 具备较强的抗压能力、战略思维和问题解决能力,能够适应业务快速变化及高频出差,独立处理复杂经营问题及重大客户风险事件。

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